Senior IT Business Analyst - Salesforce.com (Remote

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $2B in revenue, and employ approximately 9,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.

What We Offer:

Flexible time off policy

401K Company match (up to 4% - dollar for dollar)

Professional development, training, and tuition reimbursement programs

Excellent medical, dental, vision, and life insurance policy options

Opportunities for career advancement with an industry leading company!

We are seeking a Salesforce.com Senior IT Business Analyst join our IT organization based at our corporate office in Duncan, SC.

This position will primarily be remote based, but the candidate needs the ability to frequently conduct in person business process reviews with our business stakeholders at our global headquarters in Duncan, SC. 25% travel (Global) is expected per business needs/projects.

The Salesforce.com Senior IT Business Analyst will work in close partnership with the Commercial Manager, Business Analysts, Solutions Analyst, Developers, Business Users and Customers. The Salesforce Business Analyst will play a critical role in documenting and understanding existing business processes, making improvements and deploying salesforce.com based solution(s). This candidate must be able to facilitate business process review sessions with our stakeholders, document processes, build business requirements and manage all aspects of the solutions implementation including data management. The Salesforce.com IT Business Analyst will need to demonstrate excellent communication skills and the ability to establish and maintain effective relationships with internal stakeholders. Being results-focused, tenacious and a problem solver is a must for this role. The candidate will need to demonstrate experience researching, understanding, and applying knowledge of Salesforce Applications to business needs within a global organization.

Critical Functional Experience

We are seeking a Salesforce.com IT Business Analyst with knowledge and experience in all aspects of the Sales Lifecycle, with an emphasis on sales funnel management, products, pricing and quoting. Knowledge and experience with e-Commerce solutioning is a plus.

Responsibilities: Business Process Review Sessions + Documentation

Facilitating discovery sessions with stakeholders from all levels of the organization

Understand, evaluate, analyze and document business processes using Visio and lean principles.

Assess complex business processes, with the ability to break down into subprocesses or segments to relay solutions to both the business and technical team.

Use knowledge of best practices and functional expertise within the scope of the Commercial Applications to drive change in the organization through business process re-design

Strong process orientation with proven experience in business and technical requirements analysis, business process modeling/mapping

Understand, validate, and document business needs, distinguish between needs and wants, identify gaps between business needs and standard Salesforce functionality.

Guide businesses in improving processes and software through data analysis.

The Software application requirements will be documented using the Agile Framework of user stories with acceptance criteria in our Agile tool (Service Now)

Responsibilities: Solution Design + Project Management

Solutions Design – The SFDC IT Business Analyst will collaborate with the Solutions Analyst and Development Team to facilitate the design:

Facilitate and document solution discussions from both a business and design perspective

Understand, document and own all user case scenarios associated with the business process

Retain in-depth knowledge of SFDC Object Structure and associated data to support solution design

Manage all aspects of solutions implementation, including but not limited to testing, training, data conversions, migration planning

Project Management – The SFDC IT Business Analyst will own the execution of projects related to new Salesforce deployments for selected business units. Project management will involve the following activities:

Story grooming, estimation, prioritization and sprint planning with the commercial team

Create project schedules, assign tasks and perform project oversight

Communication of project status and key milestones to identified stakeholders

Work with management/team members/users to ensure project stays on schedule and negotiate/adjust resources and priorities

Salesforce.com Cloud Experience Requirements

We are seeking a Salesforce.com Business Analyst with knowledge and experience in using and deploying the following Salesforce Clouds and associated functionality:

Sales Cloud:

Leads

Accounts

Opportunities

Products & Opportunity Products (Both stocked and configurable products)

Standard Salesforce Price-books

Salesforce Configure, Price, Quote / Revenue Cloud

Standard Salesforce Quotes

Service Cloud:

Case Management fields and process

Case Escalation processes

Case assignment rules

Experience Cloud:

e-Commerce

Self Service

Partner Portals

Required Experience

General Educational Requirements

Bachelor’s degree from an accredited college or university

Experience requirements

Over five years of sales, commercial, or business experience.

Over five years of experience as an IT business analyst.

Additional Responsibilities

Develop, document, and fully execute test plans to assess the integrity and accuracy of business processes, module functionality setups and modifications, enhancements/customizations

Document any recurring issue and propose solutions to resolve

Develop and maintain business process documentation in flowchart and narrative form as necessary to support compliance

Help to establish team priorities based on business priority, financial impact, and operational impact to the business.

Adhere to and promote the environmental, health & safety policies of AFL.

Perform other duties as requested, directed or assigned.

Preferred Applications Experience

Lean / Six Sigma

Certification(s) is a plus

Agile / Scrum

Functional knowledge or experience working in an Agile Project Management environment is a plus