Patient Access Supervisor

Patient Access Supervisor Employment Type: Direct Hire Salary Range: $42K - $64K Monthly Bonus: Up to $250 based on performance metrics Work Hours: Must be flexible to work 1st, 2nd, or 3rd shift as required On-Call: Rotational weekend on-call duties (every 5th weekend) Location: Rock Hill, SC 29732 (100% onsite) Wheeler Staffing Partners is seeking a Patient Access Supervisor to oversee the emergency department registration team in Rock Hill, SC.

This position requires hands-on leadership, flexibility to cover all shifts, and strong experience managing a 24/7 hospital team.

The Patient Access Supervisor will be responsible for guiding, mentoring, and training patient access staff while ensuring efficient operations and adherence to policies.

Key ResponsibilitiesTeam Leadership & Support: Provide daily training, guidance, and mentorship to new and existing patient access staff.Operational Management: Assist in planning and managing patient registration processes, including Admitting, Centralized Scheduling, and the Emergency Department.Customer Service: Maintain high levels of patient satisfaction by addressing and resolving escalated issues.Policy & Compliance: Enforce departmental policies and procedures, ensuring compliance with hospital and corporate guidelines.Performance Monitoring: Track and report key performance metrics, including financial clearance and registration efficiency.Patient Access Functions: Perform registration tasks as needed, ensuring smooth daily operations.Shift Flexibility & On-Call Rotation: Participate in a rotating leadership schedule, covering late shifts (10 AM - 7 PM or 11 AM - 8 PM) and taking calls for two emergency departments.

Supervisory ResponsibilitiesOversee a team of 25 direct reports in the ER registration department.Work alongside leadership to maintain a collaborative, "all hands on deck" culture.

This is an excellent opportunity for a motivated healthcare professional looking to advance in hospital operations.

If you're flexible, adaptable, and experienced in patient access supervision, we want to hear from you!