Sr Billing

Job Description

We are seeking a Senior Billing Representative to lead and support accurate, timely billing processes across our organization. In this role, you will be responsible for preparing and reviewing customer invoices, resolving billing discrepancies such as overpayments, and ensuring compliance with internal policies and external requirements. The ideal candidate will bring strong analytical skills, attention to detail, and a proactive approach to process improvement. You will collaborate with cross-functional teams to enhance billing operations and contribute to overall financial accuracy and customer satisfaction.

Key Responsibilities Prepare, review, and issue customer invoices with a high degree of accuracy and attention to detail Analyze account activity to identify and resolve discrepancies, including credits, overpayments, and adjustments Manage billing escalations and collaborate with cross-functional teams to resolve client or system issues Ensure compliance with financial policies, billing guidelines, and contractual terms Assist in the design, implementation, and refinement of billing processes and tools to improve efficiency and accuracy Maintain accurate records of billing transactions and customer correspondence Track and report on key billing metrics and contribute to performance dashboards Support month-end close activities related to revenue, billing, and reconciliation Conduct periodic audits of billing practices and participate in external/internal audits as needed Mentor entry level billing staff and provide training on procedures, tools, and systems Work closely with IT and systems teams to test billing system changes or updates Ensure data integrity through regular quality control and reconciliationsBachelor’s degree in Accounting, Finance, Business Administration, or a related field (preferred) Minimum 3–5 years of progressive experience in billing or revenue operations Advanced Excel skills, including Pivot Tables, VLOOKUPs, XLOOKUPs, IF statements, and data validation techniques Strong knowledge of billing platforms, ERP systems (e.g., SAP, Oracle, NetSuite), and customer account management tools Proven experience in handling billing adjustments, overpayments, and dispute resolution Excellent organizational, analytical, and communication skills Strong attention to detail, with the ability to work independently and manage multiple priorities Experience with Smartsheet or similar project/task tracking systems is a plus