ServiceNow Technical Consultant - SAM

Description

Fujitsu Right Now:

There's never been a more exciting time to work at Fujitsu - we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands. This transformation builds on our long standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers. Our focus now is ensuring we address the challenges of those customers in today’s FAST IT and digitally focused technology landscape. SaaS and ServiceNow are a big part of this focus for us.

What we offer:

The opportunity to design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers

Unrivalled investment and training in you and your career

Stimulating environment offering ongoing learning opportunities

Culture of innovation and inspiration

Competitive salary and generous benefits

A very flexible and creative environment for everyone

Role and Accountabilities:

This will suit an experienced ServiceNow professional with a successful recent track record of implementing ServiceNow solutions specifically ITSM, ITOM and SAM. The ideal candidate will want to prove themselves quickly to get a reputation for success in this large and passionate organization.

Candidates will be experienced in leading ServiceNow engagements end to end,

In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:

Develop and customize ServiceNow applications, focusing on IT Asset Management, Hardware Asset Management, and Software Asset Management.

Collaborate with the architecture team to design and implement effective solutions that meet client requirements.

Optimize and maintain existing ServiceNow applications for performance and scalability.

Lead code reviews and enforce best practices in ServiceNow development.

Provide technical guidance and mentorship to junior developers.

Develop integrations with other business systems and applications.

Troubleshoot and resolve complex technical issues in the ServiceNow environment.

Stay abreast of new ServiceNow features and technologies, incorporating them into solutions as appropriate.

Communicate technical problems and solutions to both technical and non-technical audiences.

Ability to convey complex technical concepts in understandable business terms

Consults with business analyst/project manager to develop appropriate technical solutions.

Document and gain acceptance / approvals of selected final solutions.

Execute technical solutions in capacity as a Sr. consultant.

Contribute to the development of Fujitsu IP solutions in ServiceNow.

Coach and advise other Developers.

Qualifications

Skills and Experience Requirements:

Bachelor's degree with at least 5 years of ServiceNow design and development experience

Development experience on the ServiceNow platform including customization of applications such as ITAM, ITSM, custom apps and SAM.

Experience developing ServiceNow solutions and technical design documents from business requirements.

Experience configuring ServiceNow Discovery and Service Mapping including set-up of MID servers.

Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API)

Experience developing, implementing, and maintaining large-scale applications and systems.

At least two full lifecycle ServiceNow implementations in the role of a lead consultant.

Must have strong requirements gathering experience.

Programming expertise in Java, JavaScript or other functional programming languages

Demonstrated understanding of ITIL practices

Excellent written and oral communication skills.

Skills and Certifications

ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is must and preferred in ITSM and ITOM Product lines

ITIL v3 certification

Excellent analytical and problem-solving skills

Excellent verbal and written communication skills

Strong presentation development and Customer Presentation skills

Successful teamwork experience & demonstrated leadership abilities