ServiceNow BPC - SAM

Description

Role and Accountabilities:

This opportunity will suit a motivated Business Process Consultant with a demonstrated record of offering ServiceNow related design and development support, successfully delivering on a wide range of ServiceNow related technical engagements.

The successful candidate(s) will be responsible for, but not limited to, the following duties:

Analyzing an organization's SAM requirements and translating them into ServiceNow solutions.

Working with stakeholders to identify and prioritize SAM requirements and to develop a roadmap for their implementation in ServiceNow.

Conducting gap analyses to determine the existing and future needs of the organization's SAM processes and systems.

Developing detailed functional specifications and requirements documentation for ServiceNow SAM solutions.

Collaborating with developers, architects, and other IT teams to design and implement ServiceNow SAM solutions.

Conducting SAM acceptance testing (UAT) to ensure that ServiceNow SAM solutions meet the needs of the business.

Providing training and support to end-users on the use of ServiceNow SAM solutions.

Participating in the development of SAM-related policies, procedures, and documentation.

Supporting the management and resolution of SAM-related incidents and incidents.

Staying current with industry trends and best practices in SAM and adapting the ServiceNow implementation as needed.

Qualifications:

Skills and Experience Requirements:

Minimum of 5 years of ServiceNow development experience (Implementation/integration, enhancement and production level design and development support).

Bachelor's degree in Computer Science, Business Administration, or a related field.

3-5 years of experience in a similar role, such as Business Analysis or SAM.

Strong understanding of ITAM principles

Experience with ServiceNow or similar IT service management and automation platform.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Ability to work effectively with stakeholders and IT teams to gather requirements and develop solutions.

Familiarity with project management methodologies, such as Agile or Waterfall.

Certified ServiceNow System Administrator

Preferred:

ServiceNow certifications - Certified Implementation Specialist in ITSM, HAM and SAM (preferred)

ITIL v3 certification

Excellent analytical and problem-solving skills

Excellent verbal and written communication skills

Strong presentation development and Customer Presentation skills

Successful teamwork experience & demonstrated leadership abilities

Fujitsu Right Now:

There's never been a more exciting time to work at Fujitsu - we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands. This transformation builds on our long-standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers. Our focus now is ensuring we address the challenges of those customers in today’s FAST IT and digitally focused technology landscape. SaaS and ServiceNow are a big part of this focus for us.

What we offer:

The opportunity to architect, design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers

Unrivalled investment and training in you and your career

Stimulating environment offering ongoing learning opportunities

Culture of innovation and inspiration

Competitive salary and generous benefits

A very flexible and creative environment for everyone