IT Systems Analyst, School of Dentistry

IT Systems Analyst, School of Dentistry

Benefits of working at VCU

All full-time university staff are eligible for VCU’s robust benefits package that includes: comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefit, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more. Learn more about VCU’s benefits here.

Job Code 39112

Recruitment Pool All Applicants

Posting Number req7329

Unit School Of Dentistry MBU

Department School of Dentistry, Department of Information Technology

Department Website Link

Location VCU

Address 907 Floyd Ave, Richmond, VA 23284 USA

Duties & Responsibilities

Position Primary Purpose:

Virginia Commonwealth University School of Dentistry, Office of Information Technology, is seeking applicants for a full-time IT Systems Analyst. The IT Systems Analyst will be responsible for providing day-to-day support to end-users of systems and peripherals at the VCU School of Dentistry and VCU Dental Care's diverse customer base. The ideal candidate should possess strong customer service skills; be able to problem-solve in fast-paced environments; collaborate effectively with a variety of stakeholders, including but not limited to teammates, outside vendors, faculty, staff and leadership to achieve shared goals; identify and implement emerging technologies to enhance established processes within IT and/or clinical environments; have a desire to learn and grow in the healthcare information technology field; and be comfortable working in a live clinical environment.

Responsibilities:

This position will provide:

General computer hardware and software support and troubleshooting for Windows and Apple devices

Assistance with system enterprise management and administration using Microsoft Endpoint Configuration

Manager (MECM), Microsoft Intune, Microsoft EntraID, Microsoft Active Directory, Quest KACE, and Jamf Pro

Support for clinical hardware and software, occasionally working with vendors to resolve complex software and hardware-related integration issues within multiple application ecosystems

Document standard operating procedures in Google Drive and Confluence

Once trained, the position will provide primary support for clinical dental imaging and work closely with our Support Services and Infrastructure teams to support clinical endpoints and peripherals.

Working hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, with occasional work required outside of normal business hours for endpoint upgrades, system updates, and maintenance.

Qualifications

Required Qualifications:

Bachelor's degree in Information Systems, Computer Science, or a related field, or equivalent practical experience

Advanced knowledge and skills in supporting and troubleshooting Windows and Mac endpoints and peripherals

Experience with endpoint management and encryption for Windows and Apple

Knowledge of OSD (operating system deployment) best practices for Windows 10 and 11, and support

Knowledge of Active Directory, BitLocker, and FileVault

Experience creating documentation for standard operating procedures in Google Drive and Confluence

Basic project management experience

Experience working in customer service

Experience with business process modeling

Familiarity with enterprise asset management best practices

Demonstrated experience working in and fostering an environment of respect, professionalism, and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a faculty member at VCU

Preferred Qualifications:

Experience using a work order ticketing system

Working knowledge of endpoint security

Experience working with Jamf Pro

Knowledge of VDI infrastructure, including Citrix

Experience with Electronic Health Records (EHR) and Picture Archiving and Communication Systems (PACS)

Knowledge of dental equipment, including intraoral sensors, CBCT, PANOs, and intraoral cameras

FLSA University Employee

Job FTE 1.0

Exemption Status Exempt

Restricted Position No

E-Class UF - University Employee FT

Job Category University Employee

ORP Eligible No

Salary Range $52,500 - $60,000

Compensation Type Salaried

Target Hire Date 6/25/2025

Contact Information for Candidates

Janet Sweeney

Documents Needed to Apply Contact information for at least three references