Restaurant Operations Leader

Chick-fil-A Dulles Town Crossing is more than a restaurant. Here we pride ourselves in giving team members the opportunity to make a difference. We thrive on a culture of generosity and personal development. Our goal is to select excellent talent, build community, develop skills, grow results, and launch leaders.

We are looking for friendly individuals who possess excellent leadership skills. Operations Leaders are responsible for leading daily operations, ensuring quality & customer experience, talent performance, and financial management. Operations Leaders work together with the Senior Operations Leader, Operations Director, and the Kitchen Director, to ensure operational excellence. Operations Leaders are supported by the Talent Director, Training Director, Finance Director, Marketing Directors, and the Owner-Operator.

The responsibilities of an Operations Leader including serving guests, provide them with what they need, giving intelligent recommendations and suggestions, leading and supporting the staff, and ensuring the team provides the Chick-fil-A hospitality that we are known for while monitoring the overall financial performance of the store.

More importantly, an outstanding Operations Leader candidate should be reliable, accommodating, courteous, hard-working and friendly to ensure that the guests are fully satisfied.

Daily responsibilities of an Operations Leader include:

Opening or Closing the Restaurant

Guest compliments and complaints

Encouraging, Coaching, and Leading Team Members working during your shift

Ensuring compliance with company standards in all areas of operations

Ensuring compliance with safety and health regulations

Cash Management

Identifying and relieving bottlenecks in operations

Operations Leader Job Requirements:

Previous Leadership Experience

Reliable Transportation

Confidence

Resourcefulness

Organizational skills

Teamworking skills

Verbal communication skills

Numerical skills

Problem-solving skills

Enthusiasm

Showing initiative

Genuine desire to serve people and to lead by example

Calm under pressure

Has the ability to multi-task

Benefits:

Health Insurance

Overtime

Flexible Schedule

Leadership Development and potential for promotions

Competitive Pay

Sundays off

Positive work environment

Learning first-hand from an experienced Owner/Operator that cares about you personally and is actively involved in the community.

Work alongside leaders that genuinely care

Meal Allowance for Breaks and Meal Discounts off Shift

College Tuition Discounts, Scholarships, and more are also available!

Free College tuition to Point University *must meet certain qualifications. Open to full & part time employees. Ask for more details!