Patient Access Supervisor

Patient Access Supervisor

Employment Type: Direct Hire

Salary Range: $42K - $64K

Monthly Bonus: Up to $250 based on performance metrics

Work Hours: Must be flexible to work 1st, 2nd, or 3rd shift as required

On-Call: Rotational weekend on-call duties (every 5th weekend)

Location: Rock Hill, SC 29732 (100% onsite)

Wheeler Staffing Partners is seeking a Patient Access Supervisor to oversee the emergency department registration team in Rock Hill, SC. This position requires hands-on leadership, flexibility to cover all shifts, and strong experience managing a 24/7 hospital team. The Patient Access Supervisor will be responsible for guiding, mentoring, and training patient access staff while ensuring efficient operations and adherence to policies.

Key Responsibilities

Team Leadership & Support: Provide daily training, guidance, and mentorship to new and existing patient access staff.

Operational Management: Assist in planning and managing patient registration processes, including Admitting, Centralized Scheduling, and the Emergency Department.

Customer Service: Maintain high levels of patient satisfaction by addressing and resolving escalated issues.

Policy & Compliance: Enforce departmental policies and procedures, ensuring compliance with hospital and corporate guidelines.

Performance Monitoring: Track and report key performance metrics, including financial clearance and registration efficiency.

Patient Access Functions: Perform registration tasks as needed, ensuring smooth daily operations.

Shift Flexibility & On-Call Rotation: Participate in a rotating leadership schedule, covering late shifts (10 AM - 7 PM or 11 AM - 8 PM) and taking calls for two emergency departments.

Supervisory Responsibilities

Oversee a team of 25 direct reports in the ER registration department.

Work alongside leadership to maintain a collaborative, "all hands on deck" culture.

Qualifications

Education:

High School Diploma or equivalent (Required)

Associate or Bachelors degree in Business, Accounting, Medical Administration, or related field (Preferred)

Experience:

4+ years of experience in a medical facility, health insurance, or related field (Required)

5+ years in Patient Access (Preferred)

2+ years in a supervisory or lead role (Preferred)

Experience working in a hospital environment and managing a 24/7 team (Required)

Skills & Competencies:

Strong leadership and organizational skills

Ability to multitask in a fast-paced healthcare setting

Knowledge of Revenue Cycle Management and regulatory compliance

Proficiency in healthcare information systems and patient registration software

Excellent communication and problem-solving skills

This is an excellent opportunity for a motivated healthcare professional looking to advance in hospital operations. If youre flexible, adaptable, and experienced in patient access supervision, we want to hear from you!