Patient Follow-Up Representative

Job Description

Location: Overland Park, KS 66212

Schedule: Monday-Friday

Overview

As a Patient Follow-Up Representative, you will serve as a key point of contact for patients with outstanding medical balances. Your role is focused on delivering a supportive and non-aggressive experience while helping patients navigate their financial responsibilities.

Responsibilities:

Handling inbound calls from patients regarding outstanding balances

Making outbound calls to inform and assist patients with payment options

Accurately entering and updating patient and account information

Providing clear, empathetic communication in every interaction

Maintaining confidentiality and professionalism at all times

Documenting call outcomes and account updates in internal systems

Collaborating with team members to ensure a seamless patient experienceQualifications:

Medical collections, billing or follow-up experience

Strong customer service skills

Positive and professional demeanor

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Full-time