Care Strategy Analyst

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

Charlie Health is looking to add a highly motivated, operationally savvy, and data-driven Care Strategy Analyst to its growing team. The Care Strategy Analyst will use data analysis, problem-solving, project management, and a strategic mindset to assist in the ideation and execution of some of the company’s most important initiatives. This is a true cross-functional role, with exposure across the Clinical, Engineering & Product, Talent, and Growth teams. If you’re analytical by nature and excited to apply your analytical skills to important problems, this could be the perfect role for you.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

Build and maintain forecasting models to inform clinical hiring decisions

Condense clinical data into digestible overviews and insights for various stakeholders

Monitor clinical data and devise data-driven strategies to optimize our care in the context of Charlie Health’s goals

Create and implement operational process improvements to drive increased efficiency, satisfaction, and outcomes for both our clients and care team

Identify and operationalize new technologies that enhance the clinical delivery process

Support cross-functional projects driving important goals of the business, coordinating internal team members and resources

Requirements

Bachelor's degree in Business, Finance, Economics, or similar analytical subject area

1-2 years of experience in a data-heavy work environment (e.g. finance, consulting, etc.)

Highly proficient in Microsoft Excel

Ability to use data to drive strategy and decision-making

Ability to energize, communicate, and build rapport at all levels within an organization

Exceptional organizational and project management skills, and strong attention to detail

Ability to thrive in a fast-paced, high-growth startup environment

Work authorized in the United States and native or bilingual English proficiency

Able to work a hybrid schedule of 4 days/week in our NYC office and located within 75 minutes commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The total target base compensation for this role will be between $66,000and $110,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $73,000 and $120,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI

Our Values

Connection: Care deeply & inspire hope.

Congruence: Stay curious & heed the evidence.

Commitment: Act with urgency & don’t give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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