Analyst / Associate Sales Ops

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

As a member of the Growth Strategy team you will have the opportunity to influence and impact key growth initiatives at Charlie Health. Whether you are interested in go-to-market strategies or improving operational efficiencies in high growth provider businesses, this role will give you the opportunity to lead cross-functional projects that will have a profound impact on the organization. We expect that you will be low-ego, eager to join a fast-paced company, hungry to learn, and able to work independently. In this role, you will be given an exceptional level of autonomy and responsibility, but it is expected that this individual will "think like an owner" and commit themselves to Charlie Health's success.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

Sales Operations Support:

Track and analyze hiring metrics to ensure targets are met and optimize recruitment strategies

Use data to determine where to hire reps based on market trends, demand, and historical performance

Provide insights on territory planning and rep distribution to maximize efficiency and impact

Support process improvements to enhance team performance and streamline hiring workflows

Process Optimization:

Analyze customer acquisition data to assess the effectiveness of go-to-market strategies

Support the implementation of best practices to improve lead generation and conversion

Assist in developing frameworks to test new outreach strategies and measure their impact

Contribute to initiatives aimed at increasing rep productivity and reducing customer acquisition costs

Data Analysis and Reporting:

Develop and maintain reports and dashboards using SQL and Tableau to track Outreach team performance

Analyze sales trends and KPIs to identify areas for improvement

Provide data-driven insights to help optimize sales operations

Sales Forecasting and Planning:

Support the Growth Strategy and Finance teams by analyzing data for admission forecasts and sales planning

Assist in setting Outreach targets and goals based on market trends and company objectives

Sales Technology & Tools:

Help manage and optimize sales technology tools to improve efficiency

Assist in identifying and recommending system enhancements based on business needs

Cross-Functional Collaboration:

Work with teams across Marketing, Finance, and Clinical Operations to ensure data consistency and strategic alignment

Provide analytical support to enhance collaboration between Sales Operations and other teams

Requirements

Bachelors

1-5 years of relevant work experience; consulting, investment banking or investing experience a plus

Experience with SQL and/or Tableau is a plus

Exceptional communication, interpersonal, listening and relationship-building skills

Microsoft Office proficiency—Word, PowerPoint, Excel

Resourceful with a natural ability to problem solve

Proactive self-started and natural multitasker

Meticulous attention to detail

Highly analytical, with an ability to construct research and data-driven recommendations

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The total target base compensation for this role will be between $66,000 and $110,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $73,000 and $120,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID

Our Values

Connection: Care deeply & inspire hope.

Congruence: Stay curious & heed the evidence.

Commitment: Act with urgency & don’t give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.