Field Customer Service Technician

Do you enjoy providing world-class services to residents?

Do you have a passion for Water Services?

If so, join our Public Works team as the Field Customer Service Technician!

The City of Southlake is a place where we come together to enrich the quality of life for those who live, work, and play here.

We strive to exceed expectations by delivering memorable experiences, world-class services, and a thoughtfully planned, well-maintained City.

The Southlake Way inspires us to respectfully deliver excellent services, creating positive and lasting impressions.

Learn more about our values here.

Our professionals are the most important resource in our service commitment to our customers.

We nurture a progressive environment where challenging, empowered, and purposeful work is celebrated.

Our Field Customer Service Technicians perform customer service oriented tasks that support the City's water billing processes, perform technical duties that support optimum Automatic Meter Reading (AMR) functionality, and to provide an enhanced level of customer service to utility customers.

This is accomplished by verification and validation of equipment, quickly responding to customer utility concerns, setting new and/or replacement meters, installing transmitters, replacing customer meter boxes, locking delinquent accounts for non-payment, and collecting manual readings.

To view the complete Field Customer Service Technician job description please click here.

* Competitive pay and exceptional medical, dental, and vision benefits * Retirement program (TMRS) with City matching 2:1 * Vacation, Sick, and Holiday pay * City paid LTD, AD&D, and Life insurance * Longevity Pay * Tuition Reimbursement * Champions Club Membership Discount (resident rate) * Ongoing training * City-provided certifications * Employee Assistance Program * Early pay access available through UKG Wallet.

Get paid without waiting for your paycheck!

* High School Diploma or equivalent.

* Possession of, or ability to obtain, a valid Texas Drivers License.

* Ability to remain flexible with your schedule.

* You work for the greater good of the City and live the values every day.

* You graciously serve those who live, work, and play here.

* You are a good steward of City resources and are empowered to make decisions aligned with the City's strategy.

* You anticipate customer needs and relentlessly pursue solutions.

* You take pride in your work.

It's your community!

* You are warm and sincere and listen with empathy.

* You own the experience and make each moment memorable.