Associate, Client Service II

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Associate, Client Service join our Treasury Services Client Services team. This role is located in Lake Mary, FL or Pittsburgh, PA.

In this role, you’ll make an impact in the following ways:

Act as client service point of contact for daily inquiries and ensuring timely response by adhering to service levels for resolution; providing quality professional client experience & communication

Responsible for meeting productivity targets set forth acting as a L1 immediate support, response/resolution

Identify and escalate appropriately to Senior Client Service Officer and/or Service Director, on matters requiring immediate attention

Utilize speak-up culture to provide inputs in the Transformation agenda for Global Client Service

Meet Associate Client Service Officer target objectives & grade level certifications (performance, behavior, & productivity); achieve training journey requirements

Standard BNY BK Learnings (mandatory & required) completed by appropriate deadlines

Develop a firm understanding of all BNY standards (policies/procedures) & Client Service tools/systems required

Acquire and utilize knowledge of core Treasury Services product suite and associated operational flows to appropriately address client inquires

To be successful in this role, we’re seeking the following:

Bachelors degree or the equivalent combination of education and experience (Banking/Financial) is preferable

3-5 years of total work experience preferred; experience in an operational area and/or client services desirable

Self-motivated with client focus centricity

Strong communication skills; written, verbal and effective listening skills

Ability to be cross-fungible and multitask under pressure

Able to adapt to changing environment and business needs

At BNY, our culture speaks for itself. Here’s a few of our awards:

America’s Most Innovative Companies, Fortune, 2024

World’s Most Admired Companies, Fortune 2024

Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024

Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024

“Most Just Companies”, Just Capital and CNBC, 2024

Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024

Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.