IT Support Analyst

***This is a hybrid role working remotely a majority of the time and from our downtown Greenville, SC office as needed

Are you ready to make a difference in the world of consumer finance? At Attain Finance, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs.

Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. Our portfolio includes distinguished brands like Cash Money®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit. Each brand is constantly evolving to better serve our customers.

Be part of a dynamic team that is shaping the future of consumer finance. Apply today and take the next step in your career with Attain Finance!

Responsibilities

What you will be doing:

Responding promptly to user inquiries via phone, email, or ticketing system. Providing technical support and guidance to end-users in a professional and courteous manner.

Troubleshooting and resolving basic hardware, software, and network issues remotely. Performing initial diagnostics and attempting to resolve issues within defined SLAs (Service Level Agreements).

Logging, categorizing, and prioritizing support tickets using the company's ticketing system. Tracking and updating the status of issues, ensuring timely resolution and clear communication with end-users.

Assisting with the setup, configuration, and troubleshooting of IT equipment remotely, including computers, printers, and peripherals. Providing support for common applications and operating systems.

Providing support for Office 365 applications, including email setup, configuration, and troubleshooting.

If Familiar with AWS and AppStream, assisting with basic troubleshooting and user support related to these platforms.

Providing support and troubleshooting for Windows 10/11/MacOS, including system configurations, updates, and common issues.

Identifying and escalating unresolved or complex issues to Tier 2 or higher support levels. Ensuring proper handoff and documentation of escalated cases.

Maintaining accurate and detailed records of support activities, solutions, and procedures. Contributing to the development and maintenance of knowledge base articles and technical documentation.

Adhering to company policies, procedures, and IT security protocols. Ensuring compliance with regulatory requirements and industry best practices.

Qualifications

What you should have:

Associate’s degree in Information Technology, or a related field, or equivalent work experience

1-2 years of experience in IT support or a related customer service role

Proficiency with common operating systems, such as Windows 10/11/MacOS and office applications (Microsoft Office 365)

Basic understanding of networking concepts (IP addresses, DNS, etc.) and hardware components

Familiarity with ticketing systems and remote support tools is a plus

Good understanding of Active Directory and/or Azure Active Directory, and experience performing basic functions such as password resets and security group changes

Familiarity with AWS and AppStream preferred

Excellent communication and interpersonal skills

Strong problem-solving abilities and attention to detail

Ability to work effectively both independently and as part of a remote team

Strong organizational skills with the ability to manage multiple priorities

CompTIA A+ or equivalent certification preferred

ITIL Foundation certification preferred

Base Hourly Rate: $21.00 - $25.00

The base hourly range represents the low and high end of the anticipated salary range for this position based on the U.S. average. The actual base hourly rate offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.

All full-time employees are eligible for the following benefits, starting on day one: Paid Time Off, Medical, Dental, Vision, Life Insurance, Disability, and other voluntary coverages. You will also be eligible to participate in our 401k program, starting on the first of the month following 30 days of employment with a company match.

This employer participates in E-Verify for US-based hires.

#AttainFinance

#Hybrid

EEO Statement

Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.

Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end in @attainfinace.com, @curo.com, @first-heritage.com, @heightsfinance.com, and @cashmoney.ca.

Full-Time