Technical Account Manager (TAM)

Job Description

Salary: $75,000 - $110,000

Dynamic Cyber Security Company Seeking a Technical Account Manager

The cyber security industry is poised to grow by double digits again this year. Become our primary representative, and help our customers prepare for and maintain the Cyber Security Maturity Model Certification (CMMC).

Job Description

InfoDefense is seeking a seasoned Technical Account Manager (TAM) in theDallas/Fort Worth area to be a trusted advisor and drive customer satisfaction for our customers. A successful candidate must have a strong customer management background with a focus on cyber security and compliance, exceptional written communication skills, and the ability to work independently to implement customer solutions. As a hybrid work position, this is a great opportunity for the right candidate to apply their exceptional customer management skills to achieve CMMC compliance.

Responsibilities

Act as the primary technical liaison between customers and the InfoDefense Service Delivery team

Collaborate with the Sales Account Manager to ensure customer success

Provide security consulting and risk assessments

Oversee cyber security program implementation while managing deliverable schedules

Ensure compliance with security best practices and regulations

Coordinate and lead scenario-based incident response exercises

Interpret regulatory and contractual security compliance requirements for customers

Complete vendor security surveys for customers

Define requirements for service-related orders with InfoDefense technology partners

Schedule meetings, create agendas, and document meeting minutes

Qualifications

3 years of customer-facing Technical Account Manager experience

Fundamental understanding of NIST SP 800-171, CMMC 2.0, or any other regulatory standards

Strong knowledge of network security, Microsoft 365, and endpoint protection

Experience with firewalls, intrusion detection systems, and encryption technologies

Cyber Incident Response Experience

Exceptional oral and written communication skills

Ability to explain complex security concepts to non-technical stakeholders

Strong problem-solving and analytical thinking skills

Bachelors degree in Cybersecurity, Computer Science, or a related field

Preferred Skills and Experience

Industry Certifications such as CISSP, Security+, Network+. CCNA, CEH, CISA, CISM, Fortinet NSE4, Microsoft 365

Military service is a big plus

Travel

Minimal travel on a short-term basis may be required.

Compensation

InfoDefense offers a generous base salary along with performance-based bonuses, a 401k retirement plan, and additional health, dental, vision, life, short and long-term disability benefits. All candidates are required to submit to a background check prior to beginning work.

About InfoDefense

A turn-key cyber security solutions provider, InfoDefense provides best-in-class information protection; network security; system security; identity and access management as well as IT governance, risk and compliance solutions. With a current focus on Department of Defense contractors with Cyber Security Maturity Model Certification (CMMC) compliance requirements, InfoDefense has also served financial services, healthcare, retail, high-technology, manufacturing, and government customers since 2001. As an equal opportunity employer, InfoDefense is headquartered in the Dallas-Fort Worth metropolitan area with a presence in other locations within the United States.

Full-time

Hybrid remote