Senior Customer Service Support Engineer

Kavaliro is seeking a Senior Customer Service Support Engineer to support a client in Virginia.

REQUIRED SKILLS

The Contractor shall possess and provide the following required skills and demonstrated experience:

Demonstrated experience in customer service

Demonstrated experience in technical support service

Demonstrated experience in system administration for Windows and Linux systems

Demonstrated experience trouble-shooting hardware, telephony, and video

Demonstrated experience deploying and testing hardware and software

Demonstrated experience using an enterprise ticketing system

Demonstrated experience working with Windows Operating Systems

Demonstrated experience working with Linux Operating Systems

Demonstrated knowledge of LAN/WAN architectures and troubleshooting

Demonstrated working knowledge with VPN clients such as Cisco VPN and others DESIRED SKILLS Other skills and demonstrated knowledge that are highly desired but not required to perform the work, include:

Demonstrated exceptional security practice in working with Restricted Handling (RH) data

Experience working with special systems such as FSA3 and FiCE

Trained and Certified as a Data Transfer Officer

Trained and Certified as a Krypto handling technician

Trained to support special “Back Room” requirements

Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures Location:

Dulles, VA

This position is onsite and there is no remote availability Clearance Requirements:

Candidates must have an active TS/SCI security clearance with a Full Scope Polygraph. Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.