Sr NOC Engineer

Job Description

PRIMARY RESPONSIBILITIES (include but not limited to):

Troubleshoot and manage configurations of: performance technologies STPs, network routers and firewalls, other network devices as required

Work closely with the customer service, implementation, engineering, software development, and quality assurance teams to ensure efficient monitoring, troubleshooting, and issue resolution for commercially deployed systems

Monitor, maintain, and support highly available hosted and wireless operator turnkey platforms

Assist with customer implementations and configurations

Assist customers with problem solving multi-party issues in a consultative manner

Coordinate and report on: operations processes and procedures, scheduled maintenance activities, training programs, trouble tickets, alarms

Participate in after-hours on-call rotation

DESIRED SKILLS, KNOWLEDGE & ABILITIES:

Thorough knowledge of TCP/IP networking including routing, firewalls, VPNs

Working knowledge of scripting languages (BASH, PERL)

Working knowledge of SQL, preferably MySQL

Strong desire to learn new technology

A wide degree of creativity and latitude is expected

EDUCATION & RELATED EXPERIENCE:

2+ years experience with NOC concepts, practices, and procedures

4+ years of Linux experience administering web and database servers (LAMP preferred)

Experience with Nagios, Solarwinds, and/or SNMP monitoring a plus

SS7 and SMPP protocol experience a plus

Associate’s degree or equivalent work experience

Wireless industry experience is a major plus

OTHER REQUIREMENTS:

Must be able to travel to customer or remote site locations

Must be able to work irregular hours (24x7 on-call)

Must be on-call for support of escalated issues

Requires in excess of 40 hours / week

Physical requirements:

Ability to sit at a desk for one or more hours at a time

Ability to operate computer and other equipment in the office

Verification of employment authorization status in the U.S. will be required upon employment

COMPENSATION:

Competitive depending on experience

COMPREHENSIVE & COMPETITIVE BENEFITS:

Health & Wellness

Medical (including prescription), dental, & vision for employees and eligible dependents

Basic & voluntary life insurance

Long & short term disability insurance

Retirement

401(k) plan

Work and Life Balance

Generous paid time off policy (vacation, sick, & holidays)

Additional Perks

Employee discounts & assistance services

Employee referral bonus program

Casual dress code

A sharp team to collaborate with

Games, snacks, and employee fun!Company Description

Interop Technologies is a global telecommunications service provider that is leading the mobile industry’s rapid transition to cloud-based IP networks and next generation communication solutions.

Interop has its World Headquarters in Fort Myers, FL, USA, and Regional Headquarters in Dublin, Ireland; as well Network Operations Centers (NOCs) in Fort Myers, Florida, USA; Dallas, Texas, USA; and Dublin, Ireland.

Interop Technologies is always looking for client-centric, committed individuals with strong problem-solving skills, an entrepreneurial attitude, and a passion for technology and its influence on the global mobile industry. Qualified individuals, regardless of race, gender, or creed, are encouraged to apply for our currently available positions by sending their resumes to Interop Technologies, an Equal Opportunity Employer and Drug-Free Workplace.

Full-time