Client Service Manager, Pharmacist

Job Description

Salary:

Liberty Software is seeking aClient Service Manager of Account Management to manage the work direction and day to day supervision for their assigned Account Management team in the west region. The managers are responsible for ensuring that all support tickets, emails, and phone calls sent, or issues escalated to their team from the client services department are responded to quickly and correctly.

The Client Service Managers are expected to be subject matter experts on Liberty's software products and train and assist team members, handle escalated phone calls, guide team members on how to research and handle issues, as well as manage the attendance and review processes. The managers will assign accounts to their account managers and work closely with the pharmacy success team to ensure smooth transition of new pharmacies to full time account managers.

Liberty Software takes great pride in being set apart for its client relations and support and expects our Client Service Managers to strive for stellar service and continuous improvement among their teams and in every customer interaction.

Job Responsibilities include, but are not limited to:

Review, monitor, and reduce follow-up time and ticket completion between account managers and pharmacy clients

Host team meetings to provide coaching to team members and understand escalated issues

Become subject matter expert for all Libertys software products to relay information, answer questions, and coach members of their account management team

Address performance issues and growth goals among their team

Diffuse client frustrations by personally responding to escalated customer issues

Ensure customer inquiries (emails, tickets, voicemails) within their team are handled quickly and correctly

Work closely and collaborativelywith other teams

Assist in other areas where needed

Qualifications:

At least five years of relevant experience required, including broad pharmacy knowledge or account management experience

Bachelor's degree required, PharmD Degree preferred

Professional and friendly demeanor is a must

Demonstrated ability to manage and lead a team

Proven ability to shift between multiple tasks and manage competing needs

Strong attention to detail

Excellent listening, documentation, and critical thinking skills

Advanced knowledge of independent pharmacy industry preferred

Customer service minded

Quick to learn and navigate new software products

Liberty Software offers a comprehensive benefits package starting on a team member's first day:

100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost

Option to enroll immediate family members with Liberty contributing 50% of monthly premium

Fully vested 401K matching on a pre- or post-tax basis

Liberty-paid HSA contributions every paycheck

Generous PTO plan and paid holidays

Annual tuition reimbursement program and professional certification courses available

Adoption expense reimbursement program

Dependent Care FSA availability providing tax savings for qualifying child care expenses

Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP

Fully-stocked breakroom

...and much more!

Learn more about Liberty Software atwww.libertysoftware.com

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Full-time