Aircraft Cabin Service Supervisor - LAX

Job Description

In-person role at Los Angeles International Airport

Our Pacific Aviation/Superior Aircraft Services (SAS) family creates an environment where, together, we can all succeed by using our individual personalities and having fun along the way.

Sound good so far? Want to grow your career?

We welcome you to come aboard and join Pacific Aviation!

Our Pacific Aviation family creates an environment where together, we can all succeed.

We are an airport service provider dedicated to providing exceptional customer service for some of the world’s finest airlines across all their service needs including passenger services, flight operations, cargo services, charter flights, cleaning services, and more. Pacific Aviation operates in three central hubs across the West Coast – Los Angeles, San Francisco, and Seattle, and our SAS East Coast operations focus on Boston and Raleigh-Durham plus several other cities.

Summary:

The ideal candidate for our Aircraft Cabin Service Supervisor at Los Angeles International Airport is a bright, ambitious, and motivated professional. We are looking for someone who takes pride in providing exception leadership experience and fosters a collaborative work environment. This position will supervise the aircraft cabin cleaning team at the Los Angeles Airport, assisting the Aircraft Cabin Cleaning Lead, reporting to the Cabin Service Manager, and ensuring the cabin cleaning operations run smoothly.

· People: Supports the Cabin Service Manager, Aircraft Cabin Cleaning Lead, and Cabin Cleaning team

· Process: Maintains consistent, efficient processes to deliver seamless support to all team members

· Profit: A healthy team naturally provides exceptional service, reduces turnover, and provides a surplus that we can invest in further growth and shared learning

Here's what you will be doing - Core Job Responsibilities:

Supervisors have ownership of operational service delivery to ensure contractual obligations are being met for their assigned shifts and teams.

Utilize monthly schedules ensure the shift will be fully staffed and able to deliver an exceptional level of services

Conduct pre-operation and post-operations briefings to discuss daily plans with team members, address any questions, plan for contingencies, and discuss lessons learned

Monitor the delivery of services, delegate responsibilities, coordinate team members to support areas of greatest need, and remove roadblocks for team members

When issues arise during the operation, gather relevant information, identify the correct course of action, and be the decision maker to help customers and team members overcome challenges

Hold team members accountable to operational service performance standards, security requirements, safety practices, and airport regulations

Confirm with team members that all operational documentation has been properly completed and submitted after each flight

People Development & Management

Supervisors support team training and development.

Execute developmental plans to help team members improve technical skills and achieve strong performance.

Provide regular on-the-job training to help team members learn how to execute duties and ensure responsibilities are fulfilled to standards

Provide consistent coaching to team members by conducting regular feedback loops and engaging team members on a personal level to help individuals achieve personal and professional goal

Identify top performers and collaborate with the Account Manager to identify future leaders.

Foster a positive workplace culture that is rooted teamwork, collaboration, and communication by facilitating opportunities for team members to feel connected to one another and by actively working to resolve challenges impacting team cohesion

Supervisors have ownership of the administration responsibilities duties to manage the shift

Complete and submit company, airport, and airline documents in a timely manner with an attention for detail and accuracy.

Enforce and follow all company, airline, and airport procedures

Meet the operational performance target, safety, quality and on time

To lead a group of team Leaders and subordinates

To maintain a professional relationship with customers, employee, and authorities

Maintain LAWA badge requirements, such as the Driver icon for AOA

Ability to safely drive the company van to transport employees to/from the aircraft·

What we are looking for:

A Growth Mindset: we are looking for individuals who are interested in personal and professional growth as we are committed to growing our people and advancing their careers.

Professionalism: we are looking for individuals who demonstrate professional etiquette, behavior, and courtesy as our customers rely on us to help them with all their needs.

Decision Making & Organization: we are looking for individuals who understand how to organize and prioritize their work to ensure the most pressing tasks get completed

An Eye for Detail: We are looking for individuals who have an eye for detail as there are many documents that need to be submitted to the airport, the airline, and the airplane to successfully depart a flight.

Requirements

Applicants must be:

Ability to work a very flexible schedule and be willing to work any shift available and adjust to operational needs

Hours of operation: 7:00am - 1:00am

3+ years experience in cabin cleaning or equivalent

1+ years experience in a leadership role

Ability to work weekends and occasional holidays

Computer literate

Must have a valid CA Drivers License

Legally authorized to work in the United States of America (USA) without sponsorship

Benefits

Pay $27.00 per hour

Medical, Dental, Vision benefits

401k

Paid Time Off

Uniform

Parking discount

Paid Training

Referral Bonus

At Pacific Aviation/SAS we don’t just accept differences — we celebrate them and believe that a diverse team is a strong team. We thrive on our varied backgrounds and perspectives for the benefit of our employees, our services, and our community. All candidates for hire, promotion and performance are evaluated on the basis of merit alone.

Full-time