Contact Center Representative

Job Description

Salary: $15-16/hr.

About:

Were seeking experienced Contact Center Representatives that will be responsible for over the phone support and providing customers with top notch customer service and resolutions. Previous contact center experience is preferred but not required. We are seeking representatives that can work in our Lindon, UT office.

HelpCloud offers:

Competitive Pay

Health, dental and vision insurance with 80-100% of monthly premium covered by employer, HSA option available

Short- and long-term disability plans

Life insurance provided by employer

Accrual based paid and unpaid time off

Great work-life balance

A focus on company culture: themed Culture Fridays, quarterly company parties, weekly thought leadership lectures, and more!

Company provided lunch on Fridays

Snacks provided in break room (fruit, vegetables, granola bars, cereal with milk and milk substitutes)

Regular performance recognition/spiffs and contests: daily, weekly, monthly, quarterly, biannually and annually

Great office location just off 1600 N, Orem freeway exit and local coffee shop within walking distance (coffee also provided in break room)

Locally owned and operated and we commit to never off-shoring any job role at HelpCloud

Qualifications:

Customer first mindset to resolve any and all questions/concerns

Excellent communication skills with the ability to listen

Accurate, fast typing and entering correct data on customer profiles using computer software

Basic computer skills, navigation and data entry

Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with others to resolve inquiries

First point of customer contact for general inquiries, issues and concerns

The drive to continue self-educating on our services and industry

Requirements:

High school diploma or GED / equivalent

U.S. citizenship

18 years of age or older

Able to pass a background check

Nice-to-have:

1 - 2 years of Customer Service Experience

1 - 2 years of Call Center Experience

Compensation:

$15/hr. base pay

Additional opportunity to make daily and weekly SPIFF (cash) bonuses

We pay bi-weekly (every other Friday)

Come join our growing team!

Full-time