BH Care Coordinator - MRSS

Overview:

Valid Ohio driver’s license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines. (Create Job Requisition Event)

Job Description Summary:

Provides case management, care coordination, and crisis intervention for children, adolescents, and their families on a crisis community-based team. Maintains the team's patient dashboard, supports clinical interventions, coordinates care activities, and handles the state Data Management System (DMS), all while adhering to professional standards under the supervision of the leadership team.

Job Description:

Essential Functions:

Manages care coordination for a high acuity patient population by placing referrals and ensuring follow-up contact. Supports care coordination activities including scheduling, data entry, report generation, distribution, and communication with internal and external entities.

Maintains knowledge of internal and external resources, including wait times and referral criteria. Reviews incoming referrals in consultation with clinical leadership. Communicates and sends updates to community partners, including care management entities (CMEs). Strives to maintain positive patient satisfaction.

Assists with direct patient care in acute situations, ensuring high-quality care and supporting clinical interventions. Completes clinical charting and other related administrative paperwork in accordance with policy standards and program operating procedures.

Screens for lethality, completes risk assessments, and employs clinically appropriate interventions for crises, such as de-escalation, psychoeducation, skills building, and safety planning, under supervision.

Utilizes EPIC for documenting care coordination activities in compliance with policy standards and collaborates effectively with the interdisciplinary team. Assists with data gathering, entry, and tracking for process improvement, within the MRSS statewide Data Management System (DMS).

Attends in-service trainings, peer reviews, and other interagency and supervisory activities. Meets regularly with the designated supervisor. Participates in routine staff meetings and client treatment rounds.

Education Requirement:

Bachelor’s degree in social work, counseling, psychology, or related field required.

Licensure Requirement:

LSW, required.

Valid Ohio driver’s license and proof of auto insurance as required by hospital policy. Must pass motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children’s Hospital and maintain qualification of insurance guidelines

Certifications:

Basic Life Support (BLS), required.

First Aid Certified, required.

Skills:

Demonstrated skills and abilities in providing behavioral healthcare to children, adolescents, and families.

Willingness to seek and accept direct supervision, as well as respect productive feedback from colleagues and others.

Excellent communication and interpersonal skills to establish and maintain positive relationships with patients, families, peers, and community representatives.

Physical Requirements:

OCCASIONALLY: Blood and/or Bodily Fluids, Cold Temperatures, Communicable Diseases and/or Pathogens, Hot Temperatures, Lifting / Carrying: 0-10 lbs, Loud Noises, Reaching above shoulder, Working at Heights

FREQUENTLY: Bend/twist, Climb stairs/ladder, Color vision, Depth perception, Flexing/extending of neck, Peripheral vision, Seeing – Far/near, Sitting, Squat/kneel, Standing, Walking

CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Driving motor vehicles (work required) *additional testing may be required, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Problem solving, Repetitive hand/arm use

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

R-15229