Account Coordinator/Collections

Job Description

Central Power Systems & Services is a privately held company with deep roots going back to 1954.

Our Mission Statement is forging long lasting partnerships by providing first class customer support. We live that statement every single day.

We continue to grow in the Critical Power market. We are looking for the right individual who shares our passion for the products, our desire for continued growth, and our commitment to build more meaningful customer relationships founded on trust and integrity

Account Coordinator

Job Description

Account Coordinators are a crucial part of our organization, and essential in ensuring our company’s bottom line. Working with customers and their accounts is at the heart of this role. Whether the task is to arrange for debt repayment, advise customers, or answer their questions, Account Coordinators need to be excellent communicators with strong negotiation skills. They need the ability to work through obstacles to get results and must be driven by a strong sense of accomplishment.

Account Coordinators should also know how to manage many important tasks in a busy work environment, as well as working with other team members to help find ways to bring in payments and revenue. In this role, communication is essential, and motivated candidates who work well with people and can see ways to solve problems and break through barriers can thrive.

Typical Duties and Responsibilities

Contact delinquent customers by phone, written correspondence, and email.

Perform regular review of open invoices on each customer’s account and make daily collection calls.

Provide management with accurate, timely status updates on customer accounts.

Assess delinquent accounts and escalate to management accordingly.

Manage and be accountable for assigned customer account base.

Resolve all customer inquiries in a timely and professional manner.

Work closely with sales and service departments to resolve outstanding issues related to customer invoices.

Motivate customers to pay past due balances by using negotiation skills and building customer relationships.

Establish relationships with customers and the sales team.

Any other duties that may be assigned.

BENEFITS

Competitive Pay

Medical, Dental, Vision & Life Insurance

401k with company match

Paid Time Off

Training & Professional Development

Positive and productive work environment

Education and Background

This position requires a high school diploma or GED and a minimum of two years related experience.

Skills and Proficiencies

Proficient with database software and Microsoft Office Suite.

Ability to overcome obstacles and get results.

Strong communication and negotiation skills.

Highly motivated with excellent problem-solving skills.

Previous customer service experience preferred.

Strong understanding of billing, accounting, and collection processes.

WORK CONDITIONS

Central Power Systems & Services is a company that thrives on teamwork. Success requires various professionals in multiple areas of expertise, each doing their own specific role to support our customers. We all do our part, we work hard together, we share market intelligence, and we support each other where we can. We believe working hard and having fun are not mutually exclusive.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

CPS&S is a smoke-free and drug-free work environment.Company Description

Since 1954, Central Power Systems & Services has been providing partners with the highest level of support. No matter the situation, we have solutions for Power Generation, Power Distribution, Industrial Engines, Construction and Agricultural Equipment, Custom Manufactured Projects and On-Highway Transportation Service.

As a dynamic and ever-growing company with over 600 dedicated employees and 20 locations, our subject matter experts are here for our customers. We represent a wide range of Top Tier Manufacturers and bring those relationships right to their door. If they need help building the future, Central Power Systems & Services is here for them.

A core belief of Central Power is that being successful means to not only hire the best people but to provide them with state of the art training and surround them with an environment of mutual respect and give them the responsibility to achieve their best.

We strive to live our lives by our core values of doing what is right, being driven to win, being humble, hungry and smart, being relationship focused and having a positive attitude in everything we do. It is our employees that set us apart. We are committed to their success by following our Core Values having a culture that reinforces their growth and development. We provide opportunities to advance your career as high as your abilities will take you through training, education and certification programs.

Full-time