Client Services Representative

Job Description

Job Responsibilities

Accept inbound calls from and place outbound calls to both current and prospective clients for the purpose of facilitating bankruptcy trust claim processing.

Process inbound/outbound mail.

Update the Firm’s systems of record to accurately reflect the current statuses of its clients’ files.

Complete other projects as assigned by the Firm’s leadership team.

Skills Required

Dependability/Reliability: Can be relied upon to complete assignments within the allotted time, Arrives to work prior to scheduled start time so that they are ready to work at scheduled start time, Understands importance of role within Firm and ensures that assigned responsibilities are delegated in their absence

Adaptability: Promptly adapts to changes necessitated by business needs and identified by leadership team

Problem Solving: Uses a well-reasoned approach for solving problems, Involves members of leadership in resolution of problem after they are unable to identify a solution

Teamwork/Cooperation: Develops professional working relationships with both leaders and peers, Offers assistance to leaders and peers when opportunities arise, Applies coaching and development from members of leadership team

Emotional Intelligence: Aware of and controls expression of one's emotions, Handles interpersonal relationships judiciously and empathetically.

Technical Skills: Ability to operate both a computer and computer applications such as Microsoft Office (Access, Word, Excel) and e-mailCompany Description

Bevan & Associates has been representing injured workers in Ohio and other states for over 40 years. We continue to grow our practice and are looking for positive, energetic people to add to our team. We are centrally located between Akron and Cleveland.

Full-time