Manager-Implementation (On-Site)

Job Description

Job Summary:

The Manager-Implementation will manage Tax administration contract implementation projects from kick-off, through execution, ensuring quality throughout the process, supporting new business implementation, as well as internal business operations projects. He or she also ensures delivery of, and compliance with all activities related to Tax and License Administration.

Duties and Responsibilities:

Manages life cycle of a project, including project scoping, planning, and requirements definition to issues resolution, testing, training and implementation, while maintaining the use of project methodology

Serves as a key member of the team during new and current client meetings regarding our tax administration services; sells Avenu’s current (and future) services/solutions as well as some third-party solutions to both elected and appointed state & local government officials

Implement projects according to contract deliverables for those assigned to

Coordinate development of process improvements to computerized systems

Coordinate development and system implementation with IT resources

Implement new products and services

Coordinate development of process improvements to computerized systems

Develop cross-functional teams; cultivate relationships with IT and other key divisions and leaders to successfully achieve projects

Maintain In-depth knowledge of local, state and federal tax laws and ability to interpret and implement proper operational practices

Represents Avenu at professional organizations and company sponsored exhibit/trade shows as deemed strategic

Communicate regularly with senior management of Avenu on department activity

Manage the day-to-day operations, workflow, and personnel of the department

Assist with recruitment, hiring and training of staff

Responsible for overall direction, coordination and evaluation of managers, regular and contract employees within the Department

Coordinate team meetings and continuing professional education as needed

Develop and manage department productivity and performance goals and statistics

Perform other duties as assigned

Education and Experience:

Bachelor’s degree required or 7+ years of related experience

Two or more years of state and/or local tax experience preferred

5+ years of proven project management experience

Project Management certification is preferred, but not required

Knowledge, Skills and Abilities:

Must be proficient in Microsoft Word, Excel, and Outlook

Must attend conferences or other training sessions to retain certification as required

Advanced knowledge of state and local tax laws and procedures required

Must be open to being cross-trained on state and local tax laws of other states

Advanced understanding of accounting principles and transactions with the ability to analyze tax sensitive general ledger accounts

Attention to detail

Effective communication skills with the ability to communicate in a clear & concise manner, both orally and in writing.

The ability to work independently with minimal supervision, while being a team player who interacts and works well with individuals at all levels of the organization.

Must possess thorough knowledge of Alabama Taxpayer Bill of Rights, Alabama Business Tax requirements

Ability to work on multiple projects simultaneously.

Strong technical aptitude.

Conceptual thinking skills and ability to identify technical solutions to achieve process automations and improve productivity.

Strong technical writing skills.

Must demonstrate excellent problem identification and resolution skills.

Ability to remain focused during reprioritization.

Good judgment during stressful situations, especially when interacting with clients, staff and other employees.

Advanced proficiency with Microsoft Word, Excel, Power point, Visio.

Work Environment

The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual work station, using telephone and computer

Physical Demands

Must be able to remain in a stationary position for most of the day

Constantly operates a computer and other office productivity machinery, such as a printer/copy machine

This position needs to occasionally move about inside the office

The person in this position frequently communicates via telephone

Travel

Travel for this position is intermittent but must be able to travel within a short-notice timeframe, sometimes in as little as 1 to 2 days’ notice.

Usual travel amount is between 5 and 10% of the time.

Avenu Summary:

With the backing of four decades of public sector expertise and corporate capability, Avenu has successfully supported government services. Avenu was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Avenu is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Avenu offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Avenu offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Full-time