Front Office Admin

Job Description

Cardiovascular/Healthcare Front Office Admin-Med Center (Bilingual)

We are seeking a dedicated and skilled Front Office Administrator to join our healthcare team. TLC Vascular of Houston is a physician led private practice Vascular/Cardiology group with offices near Med Center and Red Oak.

As the Front Office Administrator, you are at the forefront of our customer service, and the bridge between the office and billing department. The perfect candidate would possess the following:

A thorough understanding of Customer service

Front Office Experience

Knowledge of eligibility, referrals/authorizations process

Duties:

Greet and assist patients and visitors with top-level customer service

Utilize the EMR to enhance customer experience

Answering inbound telephone calls

Register all patient demographics and Insurance information

Obtain necessary paperwork including informed consents

Maintains confidentiality of patent PHI according to practice and HIPAA guidelines

Scheduling, reschedule and cancel appointments as necessary

Communicate with insurance for eligibility, referrals/authorization for all upcoming appointments

Collect Co-Pays; work with billing department to resolve patient balances

Process medical record requests

Documents information with accuracy and appropriate level of detail in EMR

Maintain clean and safe work environment for patients and visitors

Partners with other departments to support including cross-training where applicable

Other duties as necessary

Qualifications:

Atleast 2+ years of Front office admin/office management experience preferred.

Cardiovascular experience preferred.

Excellent and strong communication skills both written and verbal

Empathize and demonstrate concern for patient's problems and well-being

Works week with others in a team environment

Possesses good problem-solving skills

Detailed oriented, with the ability to prioritize work assignments, able to work independently

Knowledge of Microsoft Outlook, Teams a plus

Knowledge of eCW a plus

Education and Experience

High School Diploma or equivalent

Prior experience in a healthcare setting preferred

Prior experience in customer service preferred

Job Type: Full-time Pay: DOE

Job Posted by ApplicantPro

Full-time