HCM Account Specialist

Job Description

Greenlink Human Capital Management has been a trusted provider of human capital solutions for over a decade. We leverage award-winning technology that integrates payroll, HR, benefits, time tracking, talent acquisition, and culture development. Our team is highly experienced and dedicated to putting clients first, which is why we are one of the fastest-growing independent solution providers.

Our Mission

Helping people reach their full potential by delivering exceptional employee experiences.

Our Values

G.S.D. (Get Shit Done) - with purpose.

Own It - Be accountable. Produce accurate and comprehensive results.

Collaborate - Be transparent. Create an environment where we work together towards a common vision.

Embrace Change - Think outside of the box. Be willing to adapt and grow.

We want to chat with you if you are looking to collaborate with a team of conscientious, creative, and supportive people, and be part of an incredible workplace culture.

Your personal attributes:

You view the company's goals as your own goals

You have a client-first mindset

You are a self-starter

You are comfortable communicating what is working well and what is not

Summary

The HCM Account Specialist is accountable and responsible for providing quality service to our clients. This position contacts and assists clients in obtaining information for payroll processing and tax related issues; verifies totals, responds to/resolves client questions, problems and delivers quality customer service.

Your duties will include:

Assists clients with the proper functioning and processing of payroll related things such as general ledger, time, garnishments, accrued time off policies, insurance, workers compensation and 401(k) deductions. Also assists clients with time clocks and reviews the downloaded information for completeness and accuracy; alerts the client to any discrepancies prior to processing

Makes client user changes as authorized by the client, i.e. new employee system access, reports on demand, changing bank account information, etc

Receives new clients when handed off from Implementation Specialist

Escalates complex tax issues to Tax Specialist

Responds to escalated payroll, benefit, or other ancillary functions from Customer Service Representatives

Provides training and guidance to Customer Service Representatives

Performs other duties or special projects as assigned

Skills and Experience:

Microsoft Suite (Outlook, Teams, Word, Excel, etc)

Salesforce

iSolved Payroll Platform

RingCentral

Education/Experience:

High School Diploma

Previous experience in a customer service center

Strong customer service skills, with a pro-active approach

Knowledge of general payroll principles, including payroll processing

iSolved experience a plus

Strong analytical and problem-solving skills

Excellent verbal and writing communication skills

Able to work in a fast-paced environment

Strong team player - able to jump in where needed

Open to change, and adherence to established processes

Prefer a candidate in the Phoenix/Gilbert/Mesa area

Hybrid work offered after completion of training, required to be in the office during the first 90 days of training

Benefits:

401 (k)

401 (k) match

Health, dental and vision

FSA

HSA

Legal Shield

ID Shield

Flexible PTO

ZayZoon - Earned pay on demand

We embrace diversity

Greenlink Human Capital Management recognizes that a diverse team is an integral and welcome part of a successful and ethical business. We hire talent regardless of their race, color, religion, age, national origin, gender, gender identity or expression, sexual orientation, disability, pregnancy, marital status, or age. We foster the same inclusion both within our company and our stakeholders and partners.

If you have a growth mindset, aren't afraid to challenge the status quo, and possess an entrepreneurial spirit, please submit your resume.

Full-time

Hybrid remote