Hotel Front Desk Supervisor

Job Description

$15 - $17 hourlyResponsibilities:

Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies

Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints

Gather financial information and generate occupancy reports for the general manager

Direct front desk operations and ensure customer service meets our high standards for guest satisfactionQualifications:

2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry

Showcase exceptional multitasking, communication, and management skills

Must possess a high school diploma or equivalent certification (GED)

Prior hospitality experience of 1 year is required for this position

Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desiredAbout Company

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Full-time