Financial Relationship Consultant

Job Description

We’re Hiring!

Financial Relationship Consultant – Atlanta, GA

Full-Time Position

Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers.

We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success.

By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth.

Interested in this position and meet the qualifications and requirements? Apply at Questions? Contact us at .

Position Summary:

Welcome customers warmly when they enter the bank: calling them by name (if known)

Help customers over the phone; answering on the first ring if available

Ensure and maintain excellence customer service when engaging with customers.

Evaluate customer requests for service charge refunds and process necessary paperwork to refund customer service charges as necessary

Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary

Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers

Help customers understand what is happening with their money and to feel confident in the bank’s ability to help

Maintain a high degree of product knowledge to explain the bank's products and services

Contact customers to obtain necessary signatures and documentation on accounts due to an exception or missing information

Maintains the highest level of confidentiality with all information obtained

Maintain professional appearance and behavior for customers

Daily process and complete all account openings and closings including, but not limited to checking accounts, savings accounts, business accounts, money markets, and Safe Deposit Boxes. Maintain proper security and exercise good judgment in opening and closing bank accounts ensuring that you comply and that current procedures are followed.

Process secured, unsecured, line of credit, auto, and miscellaneous loan applications in person and by phone, and notify applicants of the loan decisions

Open IRA accounts, rollovers, transfers, distributions, and account closing

Input, maintain and/ or delete ATM and Debit Cards within system

Assist customers with accessing their safe deposit accounts. Open and close the safe deposits

Perform the following customer transactions: add & remove joint owners, order checks, issue stop payments, debit cards, adjust accounts (within parameters), ACH revocation, wire transfers, gift cards

Complete paperwork and follow established process for customer fraud in a timely manner

Conduct transactions effectively and efficiently within the bank compliance standards

Perform teller duties when needed, to include processing customer transactions, ordering cash from the Federal Reserve Bank, verifying cash received, filling teller cash orders, maintaining vault security and balancing vault cash as required

Serve as vault teller of the financial center, to include ordering cash from the FED, verifying cash received, filling teller cash orders, maintaining vault security and balancing vault cash as required

Comply with all bank’s policies, procedures and regulations

Maintain a thorough knowledge of policies and procedures and trends in the banking industry, with attention to the Bank Secrecy Act, USA PATRIOT Act, Privacy Act and with robbery procedures as well as other State and Federal regulations

Actively participate in training programs to maintain and acquire additional job knowledge and skills

Actively promote and sell the Citizens Trust Bank’s full line of financial services in person or by phone by asking appropriate questions, assessing customers’ needs and offering alternative solutions

Contribute to the fulfillment of department and banks goals and objectives

Consistently meet or exceed sales goals as set by Client Relationship Manager by effectively cross-selling bank products and services to both current and potential customers.

Consistently executes the Sales process (Opportunity, Needs Assessment, Fulfillment and Follow Up) and seeks opportunities to deliver distinctive customer service interaction

Reach out to potential customers to generate new business offering bank solutions

Present financial products and services to existing and prospective customers

Responsible for referring sales opportunities to other lines of businesses

Allocate and coordinate the workflow for associates within the financial center

Assist with creating, maintaining and reviewing required reports

Assist with the Branch opening and closing

Perform notary services as needed

Meet with manager to assist with establishing goals and objectives for associates

Provide input on associated performance for annual performance reviews

Complete all reports and documentation to ensure quality of daily work

Attend all staff meetings and bank sponsored events

Other Duties and Responsibilities:

Provide supervision to the Teller staff, and Teller Supervisor by assisting with coaching, training and the development

Maintain an efficient, orderly financial center

Assist with scheduling work hours and breaks for associates

Provide support to the Client Relationship Manager and the Assistant Client Relationship Manager

Be responsive and timely with correspondence and problem resolution, and display a caring attitude

Must adhere to all policies and procedures including customer confidentiality

Must be able to handle several responsibilities at one time

Must display good and effective communications verbally and in writing

Teamwork and Cooperation – Must be a team player with a cooperative attitude

Perform other duties and responsibilities as assigned

Qualifications, Skills, and Abilities:

High school diploma or equivalent work experience

Experience with Microsoft Office (Word, Excel and PowerPoint) is preferred

Prior banking experience preferred

Prior banking experience preferred

Prior supervisory work experience is not necessary but preferred

Extensive cash handling, which requires ability to perform basic math functions

Basic computer skills

Ability to interact with various levels of employees and management

Extensive contact with the public, necessitating the ability to present and always remain professional

The ability to make sound decisions; This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions

Ability to properly read and write well enough to communicate in both oral and written for in-depth knowledge of banking policies, procedures and regulations to perform with minimal supervision

Must be able to work in a team environment with the ability to interact well with co-workers and management

Must have the ability to demonstrate a sales initiative

Need to have flexibility in scheduling and can multi-task

Ability to lift up to 10 pounds of force

Ability to travel, walk, sit, stoop, kneel, reach, and stand for various lengths of time and meet other physical demands required to perform the job

Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following:

Medical, Dental, Vision, and Prescription

401(k) Retirement Plan

Life Insurance

Accidental Death & Dismemberment

Short&/Long Term Disability

Flexible Spending Plan

Paid Time Off, Vacation, and Holiday Pay

Tuition Reimbursement

Employer Assisted Housing Program

EEO/AA

Wholesale Membership Program

Wellness Program

Employee Assistant Referral Services (EAP)

Legal Shield Program

Group Cancer & Accident Insurance Programs

Worker’s Compensation Program

Free Banking Services

Awards and Recognition Programs

Training & Development Programs and much more

Full-time