Gaming Applications Analyst - Petersburg

Why We Need Your Talents:

With our rapid projected expansion, the Live! Casino & Hotel Brand is searching for the right talent to grow with the organization and help drive our future success.

Seeking an experienced professional to work as a Gaming Applications Analyst in our Information Technology department specializing in Gaming products. Gaming Applications Analyst specializes in understanding the needs of the business owners and translating them into technical specifications. They formulate business and functional requirements or systems specifications across multiple business functions or application environments to create system and software solutions, and executes projects independently. The Gaming Applications Analyst is expected to maintain expertise across an application environment (e.g., gaming suite) and work effectively with other information technology professionals to ensure that the application environment is stable, efficient and responsive to business needs. The position involves analysis and presentation of information to business owners, including Marketing, Player Development, Casino and Hospitality Operations. These initiatives will be done in accordance with department policies, procedures, and standards to support information systems development and maintenance.

Responsibilities (Text Only)

Where You'll Make an Impact: Organizational Relationships A. Line: - Responsible to the Director of IT Applications for successful performance of assigned duties. - Responsible for the successful maintenance of gaming applications and processes B. Team: - Collaborates with other Casino departments on projects or tasks related to the business to ensure quality and efficient products are delivered. Specific Responsbilities and Duties - Provide Subject Matter Expertise for business functions or configuration of application systems environments in the Live Casino & Hotel Application suite. - Facilitate meetings and workshops that involve eliciting process requirements and liaising with users. - In partnership with the IT Business Analyst provide subject matter expertise for determining business requirements to address business opportunities or issues across business functions within the gaming applications. - Assess and analyze existing processes and data to identify improvement opportunities and present findings to stakeholders for discussion. - Act as a representative of Technology Services to internal and external customers. - Monitor and maintain local IT infrastructure. - Debug production reported issues and suggest manual workarounds. - Perform other job related functions as assigned. Methods of Accountability - Demonstrated ability to maintain strict confidentiality relative to financial data, casino procedures, company and promotions and policies. - Through various oral and written reports to the Director of IT Applications and/or the Chief Information Officer. - Through positive feedback collected from surveys, focus groups, etc. - Through performance evaluations. - Through achievement of performance goals. Skills to Help You Succeed: - Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis - Familiar in all aspects of system analysis, testing and a basic understanding of project management, system development life cycle and agile deployment methodologies. - Knowledge of third party systems that integrate with the Casino Management System (e.g. Micros POS, Infor HMS, Newave, MGT, Atrient, etc.) - The ability to take action by oneself without direction from others; to anticipate and develop solutions to problems without the aid of others for assigned projects. - Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: business requirements, functional requirements, Use Cases - Collaborate with developers to establish the technical vision and analyze tradeoffs between usability and performance needs - Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements - Motivates self; needs no prodding or direction. - Offers unsolicited suggestions and ideas. - Effective time management. - Oral and written communication skills - Customer service skills - Interpersonal skills are required, and the ability to work in a team environment - Accuracy in completing assigned duties, paperwork, and reports in a timely manner. - Detail oriented with the ability to multi-task and prioritize under tight deadlines in an interruptive work environment - Changes course of action when appropriate or necessary. - Handles pressure and stress without sacrificing quality. - Maintains constructive project goal direction in face of unanticipated time constraints.

Qualifications

Must-Haves:

Bachelor’s degree in Information Systems or Computer Science preferred. Technical experience may be substituted in lieu of a degree or certification.

Casino gaming experience required.

5+ years’ experience as a Gaming Applications Analyst or similar position.

5+ years’ experience with Customer/Marketing Applications; including Websites, Loyalty Systems, Customer Relationship Management, and/or Campaign Management.

Agile experience preferred.

Solid problem-solving skills as well as demonstrated analytical abilities.

Strong skills in Microsoft OS and SQL Servers

Strong interpersonal and communication skills with ability to interact with employees at multiple levels of the organization

Must have the ability to secure and maintain licensure as required by Virginia Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.

Physical Requirements:

Ability to analyze and interpret departmental needs and results.

Ability to solve complex problems.

Ability to perform assigned duties under frequent time pressures in an interruptive environment.

Sound judgement, problem solving and decision making skills.

Excellent organizational, analytical and project management skills, with particular attention to quality and details.

Ability to maintain mental concentration for significant periods of time.

Broad variety of tasks and deadlines requires an irregular work schedule.

Excellent interpersonal and communication skills, and the ability to work effectively with all levels of the organization, individually and in groups as well as with agencies and vendors. Ability to adjust communication style for different audiences.

Ability to actively listen and understand and ask others for input and feedback.

Ability to clearly and courageously express ideas and be innovative.

Ability to work independently and to deal with ambiguity.

Ability to generate a project from concept to completion and work in concert with others.

What We Offer

Perks We Offer You

Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents

Free Basic Life Insurance

Free Short Term & Long-Term Disability

On-site Wellness center for Team Members and eligible dependents (Maryland Property only)

Generous retirement savings options

Paid Time Off

Tuition Reimbursement

Training and pathways for career growth

Robust Rewards & Recognition Programs

Annual Merit Based Pay Increases

Discretionary Performance Bonuses

Discretionary Service Bonuses

Free parking

Free food and discounted meals

Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

To be part of an exciting experience unlike any other in the market.

To be given the power and responsibility to put service and community first.

To come together as a strong team, while valuing and celebrating our diversity.

To be given the tools, resources, and opportunity to grow in their career.

To work hard and have fun.

Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.

The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!

Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.

You will work in an environment where smoking is allowed.

Full-Time Exempt