Operations Support Manager

Description

Are you a highly organized leader with a knack for improving processes, managing teams, and ensuring accuracy across operations, billing, and customer care? Join Global SQ, a company that thrives on precision, partnership, and performance. We're looking for a driven Operations Support Manager to oversee and streamline operational data, payroll, billing, and accounts receivable activities.

Compensation: $55k-$70k

Schedule: Remote, Monday-Friday 8AM-5PM

How You'll Do It

You will be responsible for ensuring that all information, documents, and data coming from operations is processed in a timely and accurate manner and compliant with internal systems, processes, and procedures

Ensures data and records entered into the payroll and billing system is entered properly, audited and processed prior to the weekly cut-off time

Oversees the receiving, recording, and filing of all agreements including Work Authorization Forms and other documents pertinent to the services provided by Global SQ.

Manages Accounts Receivable, driving all collection efforts

Provides process improvements and develops achievable goals where needed • Manage, train and develop new hires for the Customer Care Team

• Creates and maintains advanced Reporting outside Time and Billing / AR Reports

Manages the flow of information, data and documents coming from admin and field operations

Audits and ensures accuracy of all bill time entry.

Confirms that proper methods, procedures, and systems are used to perform work to the established criteria

Manages Accounts Receivable, resolving escalated discrepancies, supporting all customer billing related activities

Maintains all customer records in Enterprise System ensuring accurate billing set up information

Ensures customer satisfaction in regards to billing and customer service

Partners with Operations Manager/Regional Operations Manager/ Director of Operations

Additional responsibilities as assigned What You'll Bring

3-5 years of experience in AR/Billing and as a lead or manager

Strong leadership and training skills with experience developing high-performing teams

Impeccable attention to detail and strong auditing abilities

Proficiency in enterprise systems and reporting tools (e.g., Excel, ERP platforms)

A customer-first mindset with the ability to resolve issues swiftly and tactfully

Strong organizational, analytical, and time management skills The Benefits:

We take care of our team and provide great benefits:

Responsible Time Off (Unlimited PTO Program)

Competitive Health Benefits

Career Journey planning and employee recognition

Culture is important to us and there are numerous options to get involved and collaborate, including giving back to our local communities, staying fit, joining our cultural networks, and having fun and celebrating together!

The Company: Global SQ brings a distinct approach to quality sort and containment services. Our custom solutions make us your best quality insurance policy, tailored to fit our customers' unique needs. As a fully certified Minority Business Enterprise (MBE), Global SQ brings professional diversity to the quality process. Our seasoned team of professionals will solve manufacturing quality challenges and protect our customers from unnecessary losses.

Physical Requirements: To successfully perform the duties of this job, the staff associate is required to have the ability and skills sufficient to communicate and visit other offices, prospects and clients. In addition, the staff associate must have the ability to stand, walk, stoop, kneel, crouch and manipulate light to medium weights of 10 - 50 pounds. Requires good hand/eye coordination, arm/hand/ finger dexterity including the ability to grasp and visual acuity to use a keyboard, operate office equipment and read and write the application information. The staff associate is frequently required to sit, reach with hands and arms, talk and hear. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This person will perform this job under normal office work environment.

Peoplelink, LLC, a leader in the staffing industry for the past 33 years, continues our vision of 'linking' communities through employment. Peoplelink's dedication to the safety, health & well-being of our associates, clients and communities remains to be a #1 priority. Peoplelink, LLC is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.