Accounts Receivable & Customer Order Specialist

Accounts Receivable & Customer Order Specialist

Department: Accounting/Sales Coordinator

Reports to: Controller

Employment: Full-Time, Non-Exempt, Hourly

Job Summary

The Account Receivable and Customer Order Specialist is responsible for accurately inputting, processing, and managing customer orders. This role ensures seamless order fulfillment, maintains data accuracy, and provides excellent customer service by addressing order related inquiries.

This role is responsible for customer accounts receivables including recording payments to customers' accounts, maintaining and coordinating customer accounts receivable records.

General Accountabilities and Responsibilities

Customer account setup, entry and account maintenance in the Company’s database and order management system with precision

Enter customer orders into the company’s database and/or order management system with precision ensuring accurate details such as product codes, quantities, and pricing

Customer invoice and account statement coordination

Ensure compliance with company policies and procedures for order processing and customer account receivables balances

Verify order details, including product codes, quantities, pricing, and customer information.

Processes daily credit card and check deposits

Enter finalized receipts and update accounts receivable ledger to maintain accurate records

Record and document check stubs and bank receipts

Communicate payment/account status with shipping and sales

Perform daily invoicing and customer order entries

Obtains and mails invoice copies for customers, as requested

Reconcile customer accounts, identifying and correcting discrepancies in payments or records

Research and processes charge backs, returns, and bad checks

Answer customer’s account and receivable inquiries

Call, email and/or mail correspondence to customers and sales representatives as necessary.

Enter credit limit requests into 3rd party processing system and update customer account, as needed

*The company reserves the right to add or change duties at any time.

Job Qualifications

Education: Associates degree

Experience: 2-5 years related experience; or equivalent combination of education and experience

Knowledge and fluent in Excel

Willingness to learn Sage, WTS Paradigm and other Company systems

Skills

Excellent verbal and written communication

Personable and approachable

Problem solving and solution oriented

Initiative driven with openness to training and learning

Time management

Benefits:

Weekly Pay (Every Friday)

Overtime available

Paid-Time Off (PTO), (2) Floating PTO Days, (8) Paid Holidays

Medical, Dental & Vision Insurance

Company-Paid Life Insurance

401K Retirement Savings Plan with up to 5% Company Match

About RAM Windows & Doors: For over 30 years, RAM Windows & Doors has provided premium window and door solutions to architects, builders, and homeowners. Based in Texas, RAM is a leading manufacturer and distributor serving both residential and light commercial markets. We pride ourselves on craftsmanship, customer service, and delivering excellence in every project.

Equal Opportunity Statement: RAM Industries, LLC is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or veteran status.