Account Manager

Job Type

Full-time

Description

The Account Manager is a strategic partner and primary point of contact for a portfolio of key customer accounts. This role requires exceptional judgment, ownership, and relationship-building skills. The Account Manager is responsible for ensuring client satisfaction, driving retention and growth, and representing the company with professionalism, integrity, and discretion. Success in this role requires proactive communication, clear goal alignment, and the ability to lead customers through complex projects and evolving business needs.

RESPONSIBILITIES

Own the Customer Relationship

Serve as the trusted advisor and main liaison for all assigned customer accounts.

Foster long-term partnerships based on integrity, responsiveness, and follow-through.

Lead all customer communication-proactive, transparent, and consistent. Drive Account Retention & Growth

Achieve and maintain 95%+ retention across portfolio.

Identify opportunities for service expansion and upsell through relationship depth and business acumen.

Maintain an active opportunity pipeline within the CRM for all assigned accounts. Lead Client Communication & Strategy

Host monthly review meetings with each customer, ensuring alignment on goals, timelines, and risks.

Partner with internal project managers and operations team to ensure successful execution.

Translate client needs into internal action and accountability. Manage Renewals & Scope Adjustments

Own the full renewal process, including renegotiations and scope changes.

Proactively communicate changes in scope or expectations to avoid misunderstandings or delays. Reporting & Insight

Deliver monthly and quarterly performance reports tailored to client goals.

Offer clear insights and strategic recommendations to improve customer outcomes. Issue Resolution

Quickly resolve client concerns, escalating when necessary while maintaining control of the relationship.

Document and follow up on all issues until full resolution and client satisfaction. Cross-Functional Collaboration

Collaborate closely with Sales, Operations, and Project Management teams to exceed client expectations.

Support internal handoffs and ensure a seamless client experience from sale through execution. WHAT SUCCESS LOOKS LIKE IN THE FIRST 90 DAYS

30 Days:

Shadow Sales Manager and Project Managers to understand workflows and expectations.

Conduct intro meetings with top 5 clients.

Attend all customer-related project meetings and log insights in CRM. 60 Days:

Fully own client communication across all assigned accounts.

Identify at least three upsell or service improvement opportunities.

Deliver first performance report and lead first client strategic review. 90 Days:

Maintain 100% retention rate for all assigned accounts.

Pipeline at least $25,000 in potential growth or upsell opportunities.

Receive positive qualitative feedback from internal and external stakeholders. Requirements

REQUIRED SKILLS & QUALIFICATIONS

Strong judgment, professionalism, and discretion in representing the company.

Excellent written and verbal communication skills.

High emotional intelligence and ability to build trust with clients.

Ability to handle complex, fast-moving projects with multiple stakeholders.

Experience working in CRM tools such as Salesforce, HubSpot, or Monday.com.

Proactive problem-solver with attention to detail and follow-through.

Strong negotiation and strategic thinking skills. EDUCATION & EXPERIENCE

High School Diploma or GED required; Bachelor's degree preferred.

5+ years of experience in account management, customer success, or sales.

Experience in construction, project management, or service-related industries strongly preferred. PHYSICAL & TRAVEL REQUIREMENTS

Prolonged periods of sitting and working on a computer.

Frequent phone communication.

Travel up to 20%, including occasional overnight trips.

Ability to lift up to 15 pounds occasionally.

WORKING AT BARRANCO

We are a company rooted in values of integrity, ownership, and reliability. Our culture prioritizes professionalism, mutual respect, and doing what's right-even when no one is watching. The Account Manager plays a key role in representing this culture externally and living it internally.

Barranco Enterprises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.