Microsoft Customer Success Manager

Job Summary

The Microsoft Customer Success Manager is responsible for retention and growth of SHI Microsoft business within a given region. The Customer Success Manager will work closely with SHI sellers and build Microsoft seller and leader relationships as well as top customer relations inside the assigned coverage area. The Customer Success Manager will meet with select customers each month, helping them with Microsoft product road map, transition to the cloud, and ensuring a positive customer experience with SHI.

This position is required to report to the SHI Austin, TX office location as determined by SHI management.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities

Include, but not limited to:

Managing the customer experience through monthly meetings around products and licensing

Executing against given key performance indicators including customer retention, growth of customers business, and selling MRR services.

Engaging and building relationships with your Microsoft partners in the field to effectively co-sell

Working with SHI sales to ensure they are reviewing Microsoft roadmaps with stakeholders within the customers organization.

Continuous learning and development on new product technology offerings and Microsoft specific offerings and programs.

Assisting in training SHI Sales on Microsoft products & programs and how customers can benefit by using their core products.

Qualifications

Bachelor’s degree or relevant work experience

1+ years of experience selling Microsoft products and licensing

2+ years of sales experience

Required Skills

Superior organizational skills and project/time management abilities

Strong understanding of Microsoft Selling and Microsoft Licensing Strategies

A linear, logical thinking style with ability to break down and solve difficult problems

Excellent communications and presentation skills with ability to simplify and explain complex problems to stakeholders of all levels

Entrepreneurial mindset with ability to identify value in an unstructured situation

Emotional intelligence, flexible work style, and excellent diplomatic skills across all levels of the organization

Certifications Required

Achievement of MS-900 and AZ-900 certifications within 90 days of hire, required

MS-900

AZ-900

Unique Requirements

Position requires 15% travel

Additional Information

This position’s estimated annual pay range is $70,000 - $250,000, including a base salary and commission. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Regular Full-Time