ONSITE Help Desk Support

Job Description

FULLY ONSITE - HELP DESK SUPPORT

Pay: $18/hr.

Duration: Long-term contract (1-5 years long)

Location: The Perimeter location is 4170 Ashford Dunwoody Road.

IN OFFICE onsite in Perimeter area NO remote days unless granted permission from leadership for certain days.

Start Date: June 2nd

THE SCHEDULE:

They will be in training Mon through Fri from 9-6:30 for the first few weeks, during training they will get their assigned shift.

**need to be flexible with the shift, meaning that the shift will not be assigned until they start work and they need to be fully available during all hours of operations.

The hours of operations are 7 days a week from 9 AM to 11:30 PM. They will work weekends and will likely work until 11:30 PM at night. We cannot make shift accommodations. Shift requests are a deal breaker***

Full Job description that covers helpdesk and porting:

A client in the Atlanta location is seeking a Helpdesk agent who will be taking calls regarding basic troubleshooting of networks, computers and POS terminals for the retail store locations and the sales reps that work there (not end customers).

They also are going to be handling issues dealing with porting/portability (portability is wireless number transfers switching phone numbers from one carrier to another), but they can train them on this if they have beginner level skills with porting.

The ideal candidate has dealt with calls related to POS hardware/software as well as calls dealing with portability and PC troubleshooting. If they can’t handle the call, Tier 2 can assist.

This will be 100% phone support helping retailers with any IT issues they have in the store.

Ticketing is done in ServiceNow.

Additional duties as assigned.

MUST HAVES:

Helpdesk experience or porting experience

Have a friendly personality for customer service and exude patience

BE RELIABLE

Able to walk someone through getting an IP address

PC support experience

Great documentation skills for the ticketing system

Must be available to work evenings and weekends

Compensation:

$18/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.