Collections Specialist

Job Description

Are you a problem-solver with a knack for numbers and strong communication skills? We're seeking a Collections Specialist to join a dynamic team and help manage accounts while building relationships that make a difference. If you thrive in a fast-paced environment and love turning challenges into results, this is the opportunity for you! This is a contract-to-permanent position ideal for professionals with a strong background in collections and customer service, particularly in high-volume call center environments. If you thrive in fast-paced settings and have a passion for resolving billing and credit issues, we encourage you to apply.

Responsibilities:

• Manage inbound and outbound calls to collect overdue payments and address customer inquiries.

• Evaluate and resolve billing discrepancies to ensure accounts are accurately maintained.

• Collaborate with customers to negotiate payment plans and resolve outstanding balances.

• Maintain detailed records of all interactions and follow-ups in compliance with company policies.

• Utilize Microsoft Excel to analyze account data and generate reports.

• Work closely with internal teams to streamline collection processes and improve efficiency.

• Provide exceptional customer service by addressing concerns professionally and promptly.

• Monitor account statuses and escalate unresolved issues to the appropriate department.

• Ensure compliance with credit policies and legal regulations during collection activities.• Minimum of 2 years of experience in collections and customer service within a high-volume call center.

• Proficiency in Microsoft Excel for managing data and generating reports.

• Strong knowledge of billing functions and collection processes.

• Excellent communication and negotiation skills to handle sensitive financial discussions.

• Ability to work in a fast-paced environment while maintaining attention to detail.

• Familiarity with credit policies and regulatory compliance.

• Proven track record of providing exceptional customer service.

• Ability to adapt quickly to changes and manage multiple priorities effectively.