Systems Administrator/ Engineer

Job Description

We are looking for a skilled Systems Administrator/Engineer to join our team in Hamilton, New Jersey. This Contract-to-Permanent position offers the opportunity to collaborate with an innovative IT Services and Support team, providing top-tier solutions to enhance organizational efficiency. The ideal candidate will bring technical expertise, a proactive approach to IT processes, and outstanding communication skills to support both technical and non-technical stakeholders.

Responsibilities:

• Provide high-level technical support to executives and VIPs, ensuring smooth technology experiences during meetings, travel, and events.

• Manage vendor relationships and oversee procurement, repairs, and maintenance of IT hardware and software.

• Maintain hardware and software inventories to ensure secure, standardized, and up-to-date systems.

• Collaborate with teams to identify opportunities for process improvements and implement repeatable workflows, such as onboarding and device imaging.

• Troubleshoot and resolve issues related to macOS, Windows OS, and enterprise collaboration tools like Google Workspace, Office 365, and Slack.

• Coordinate and manage high-production events, including all-hands meetings, handling AV and technical aspects to ensure success.

• Utilize ServiceNow for IT service management to track incidents, streamline ticket handling, and optimize processes.

• Contribute to IT team initiatives by proposing innovative solutions and participating in ongoing system improvements.

• Automate workflows using scripting or low-code tools to enhance efficiency and accuracy.

• Mentor less experienced team members and assist with IT project management when required.• Strong expertise in macOS and Windows operating systems, including troubleshooting and problem-solving.

• Proficiency in identity and device management tools such as Azure AD, Jamf, and Intune.

• Experience with enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products.

• Proven ability to provide confidential, high-touch support for senior leaders and adapt to shifting priorities under pressure.

• Familiarity with ServiceNow for IT service management and incident tracking.

• Solid knowledge of network and firewall technologies, including Cisco and Citrix.

• Hands-on experience with Active Directory and Azure AD Connect.

• Comprehensive understanding of computer hardware, backup technologies, and IT equipment inventory management.