IS and Automation Engineer

Job Description

We are seeking an Information Systems and Automation Engineer to assist the Corporate IT team. The Corporate IT team is responsible for the deployment maintenance and support of IT systems throughout the global organization. Day to day you will focus on enhancing the efficiency productivity and value of the global IT support platform - automating workflows through Microsoft PowerShell and Power Platform tools.

Job Responsibilities

- Develop and maintain automations within our ServiceNow platform using a combination of PowerShell scripts and API calls.

- Troubleshoot and resolve issues with end user hardware such as laptops and printers and conference room technology liaising with third party support vendors when necessary.

- Maintain the IT hardware asset database and support automation efforts through scripting in common scripting languages primarily PowerShell.

- Assist lower tier support teams by providing expertise training and documentation. Assist higher tier support teams with hands-on assistance such as racking and testing of infrastructure equipment.

- Stay current in relevant technologies to provide accurate technical solutions to employees and contribute to the development and improvement of IT policies and procedures.

- Be the final point of escalation for client-side technical issues globally.

- Other duties as assigned.

Qualifications Experience Education

- Bachelor degree or equivalent experience required

- A minimum of 3 years in a customer facing IT support role is required.

- A minimum of 3 years supporting Microsoft end user technologies including Windows Office applications etc. is required.

- Excellent troubleshooting and diagnostic skills are required.

- Excellent interpersonal communication and customer care skills are required.

- Advanced level PowerShell experience is required.

- Experience with infrastructure technology servers networking equipment is preferred.

- Experience with an ITSM platform specifically ServiceNow is preferred.

- ITIL certification is preferred.

- While performing the role you will need to lift up to...