Administrative Coordinator

Job Description

Client Support and Intake:

Interview clients to determine eligibility for programs and assist them in completing application forms.

Perform intake sessions to collect all necessary documentation and information to assess eligibility and service needs.

Develop individualized financial and self-sufficiency case management plans tailored to client needs and goals.

Program Coordination:

Process applications for housing programs, including closeout procedures for EPP.

Collaborate with landlords in the community to obtain required documentation.

Provide financial literacy counseling to participants and connect clients with in-house legal services or non-housing-related resources as needed.

Community and Agency Collaboration:

Refer clients to appropriate social service providers and community agencies to enhance their access to resources.

Work closely with the Housing and Relocation Specialist to ensure and document client housing program eligibility.

Educate applicants on their rights and responsibilities under residential lease contracts.

Case Monitoring and Follow-Up:

Regularly meet with clients to monitor the progress toward service plan goals and assess additional needs.

Conduct follow-up calls, review and validate documents for accuracy, and ensure all reporting deadlines are met.

Maintain accurate and organized client records, program files, daily logs, and monthly outcome reports.

Database and Administrative Management:

Maintain and manage client information in a digital database, ensuring accuracy and eliminating duplication.

Generate program-specific reports and queries and handle database management tasks.

Send appointment reminders, notifications, and program-related correspondence to clients and landlords.

Maintain templates of standard form letters for program use and respond to stakeholder inquiries.

Other Essential Duties:

Respond to calls from community stakeholders and landlords requesting assistance or program details.

Stay updated on local resources, county housing entitlement programs, and social services.

Perform other duties as assigned to support the team and organizational mission.

Qualifications and Skills:

Strong knowledge of housing programs and local resources (e.g., housing entitlements, social services, financial assistance programs).

Excellent communication and interpersonal skills for engaging with clients, landlords, and community stakeholders.

Experience with case management, client service plans, and counseling on topics such as financial literacy.

Strong organizational skills and attention to detail for maintaining accurate files, logs, and program documentation.

Proficiency with database management and generating reports.

Ability to navigate complex lease contracts and advocate for clients’ rights and responsibilities.

A genuine commitment to helping individuals achieve self-sufficiency.

Preferred Qualifications:

Background in social work, public administration, or a related field is preferred.

Experience working in housing programs or community welfare is a plus.