Credit & Collections Manager

Job Description

We are looking for an experienced Credit & Collections Manager to lead and oversee the operations of our collections department in a dynamic financial services environment. This is a contract position based in Los Alamitos, California, where you will be responsible for managing a team, optimizing collections processes, and ensuring compliance with applicable regulations. Your role will be vital in maintaining the financial health of the organization and delivering exceptional service to our members.

Responsibilities:

• Supervise and mentor all employees within the collections department, focusing on motivation, skill development, and performance evaluations.

• Recruit, schedule, and train team members while managing daily departmental operations and allocating resources to meet objectives.

• Review, approve, or adjust collection recommendations submitted by subordinates to ensure operational efficiency.

• Analyze delinquent accounts and oversee strategies to recover outstanding balances, including initiating repossession actions when necessary.

• Provide insights to management on trends in loan underwriting, risk-based lending, and delinquency patterns.

• Facilitate the sale of repossessed collateral and evaluate the need for additional investments in such assets.

• Maintain compliance with federal and state regulations as well as organizational policies related to collections activities.

• Ensure all collection efforts are conducted ethically, legally, and in alignment with company guidelines.

• Regularly review and update collection policies and procedures to ensure regulatory compliance and operational effectiveness.

• Keep leadership informed of any operational challenges or issues impacting collection activities.• At least 5 years of experience in credit and collections management, preferably within the financial services industry.

• Strong knowledge of collections processes, including both commercial and consumer collections.

• Proficiency in accounting systems, CRM platforms, and financial software tools such as ADP and 3M.

• Hands-on experience with accounts receivable, cash applications, and billing functions.

• Familiarity with federal and state regulations governing credit and collections, including the Bank Secrecy Act and the Patriot Act.

• Proven ability to lead and develop a high-performing team in a fast-paced environment.

• Excellent analytical, problem-solving, and communication skills.

• Demonstrated ability to maintain compliance with legal and organizational standards in all collection activities.