Collections Coordinator

Job Description

Job Title: Collector

Work Location: 4605 East Elwood Street Phoenix, AZ 85040

Expected Duration: Direct Hire

Once training is complete, the role will require the following schedule, minimum 2-3 days in the office per week:

Monday – Thursday: 2pm – 11:00pm EST

Fridays: 12pm – 9pm EST

Saturdays rotate approximately every third (depending on staffing levels) 10am – 2pm EST

Job Description:

As a Collections Team member, you’ll coordinate the activities of collecting delinquent payments for auto loan accounts from customers. The main function of a collector is to locate and notify customers of delinquent accounts to solicit payment. A typical collector is responsible for receiving payment, preparing statements to the credit department if the customer doesn’t respond, and keeping records of collection

Skills Required:

Good analytical and organizational skills with close attention to detail.

Intermediate MS Office skills in Excel, Access, Word, and PowerPoint.

Excellent oral and written communication skills.

Ability to interface work autonomously and handle multiple projects simultaneously.

Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Other Skills and Abilities Knowledge of and Compliant with the Fair Debt Collection Practices Act, local, state, and federal collection laws.

Note that this role requires approximately 5 weeks of hybrid training schedule Monday - Friday (8-5pm EST). You will need to work in the office on Tuesday, Wednesday, and Thursday each week throughout training.

You must satisfactorily complete all training and pass the final training exam(s) with a minimum passing score of 80%Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Full-time

Hybrid remote