Customer Service - Management Training

Job Description

We are committed to employee satisfaction and driving the success of our business. We focus on talent, passion, and culture. We are leading the consulting industry in providing quality sales, marketing, and customer satisfaction solutions. We have put together a Management Training Program to develop our Customer Service Specialists into Senior Customer Service Territory Managers in 6-12 months. Due to recent growth and new client partnerships, we are aggressively seeking top talent to join our team and take their career to the next level.

Position Description:

Train on customer service and sales solutions and master our outreach methods

Meet directly with customers and provide product recommendations, answer questions, and process sales orders

Build genuine relationships with customers to drive customer satisfaction and retention rates

Keep detailed reports on all customer interactions including order requests, customer complaints, and referrals

Maintain a comprehensive working knowledge of all available products and services as well as industry trends to keep an edge against competition

Develop leadership and team development skills by working with Senior Level Managers

Under the direction of the Senior Manager, you will develop skills in:

Customer Service and Relations

Sales

Brand Development

Consulting

Territory Management

Telecommunications and Technology Services

Interviewing

Acting as a Liaison with Clientele

Direct Customer Service/Sales

Our ideal qualifications are:

No Degree Required. Must have a customer service background

Excellent interpersonal, research, and training skills

Strong Student Mentality and willingness to learn and grow in a team environment

Grace under pressure and good judgment in sensitive situations

Mastery of good habits and professionalism

#LI-Onsite

Full-time