Customer Management Associate - Billing and Collections

Job Description

We're seeking an Customer Management Associate - Billing and Collections to join the team! In this role, you'll be responsible for contacting clients to collect outstanding payments, maintaining accurate account records, and resolving billing issues — all while working within a fast-paced, high-energy team environment that rewards performance and promotes growth.

Responsibilities:

Make 100+ outbound calls, emails, and text messages daily to collect overdue payments

Monitor accounts and identify outstanding debts

Investigate and resolve customer billing issues

Update customer contact and account information

Process payments and refunds

Report on collection activity and accounts receivable status

Uphold FSS Technologies' core values of integrity, honesty, professionalism, accountability, and results-orientation

Requirements:

1+ year experience in Billing, Collections, Accounts Receivable, Customer Service, or Account Management

Excellent written and verbal communication skills

Ability to work independently in a fast-paced environment

Familiarity with MS Office; NetSuite experience preferred

Knowledge of AIA billing and lien waivers a plus

Positive attitude, problem-solving skills, and ability to manage stress

We Offer:

Competitive compensation structure!

Comprehensive benefits package!

Medical Insurance

Vision Insurance

Dental Insurance

401k

Paid time off!

A fast-growing company culture that promotes top performers

Clear paths for professional growth and advancement

On-the-job training and mentorship

A supportive and inclusive workplace environment

Competitive pay and performance rewards

Fantastic, fun, fast-paced organization!

At FSS Technologies, protecting lives and property isn’t just what we do — it’s who we are. Every day, we live our mission: to protect lives and property through industry-leading life safety and electronic safety solutions. It’s the purpose that fuels our drive, sharpens our focus, and defines the way we serve our customers.

We’re building something bigger than security systems. Our vision is to grow FSS Technologies into a $250 million industry leader, creating a dynamic and enjoyable environment for our team while helping 125,000 businesses safeguard their people and their future. It’s ambitious — and that’s exactly how we like it.

We bring this vision to life by living our core values:

•\tExcellence — We deliver nothing less than world-class service.

•\tIntegrity — We do what’s right, even when no one is watching.

•\tAccountability — We own every result and stand behind our work.

•\tProfessionalism — Every customer interaction is respectful, knowledgeable, and solution-driven.

•\tResults-Oriented — Because outcomes matter in life safety.

•\tExtreme Ownership — We don’t pass the buck. We push for better, every time.

At FSS Technologies, we don’t just protect what matters — we own it, live it, and lead it.

Full-time