Job Description
JOB SUMMARY
The Quality Assurance Specialist drives and supports quality improvements, risk assessment, and resolution of product non-conformance, complaint and corrective/preventative action. Communicates quality issues to all functions of the business. Works with product development and manufacturing teams to ensure product quality and compliant records and drafts revisions to product documentation to improve quality.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Process and support product nonconformance reports. Review NCRs for completeness, accuracy and adherence to cGMPs. Perform risk evaluation and provide suppliers, operations and engineering with immediate feedback regarding quality issues. Perform root cause analysis for high risk or systemic issues
Initiate Corrective and Preventative Actions. Perform risk assessment and lead investigations with a cross functional team including engineering, manufacturing, and suppliers. Draft Corrective and Preventative Actions plans. Draft Effectiveness Check Plans using statistically based rationale
Review change controls for accuracy, completeness and adherence to application regulations. Draft and implement change controls to maintain regulatory compliance, implement process improvements, and realize cost efficiencies. Draft revisions to product specifications, work instructions, and inspection documents
Oversight of equipment calibration, periodic verification, and preventative maintenance. Schedule calibrations through approved vendors. Review and approve calibration reports. Perform periodic verification per approved work instructions. Maintain calibration log and records, ensuring all equipment is serviced on time and meets cGMP requirements. Initiate non-conformance reports for defective equipment and fixtures. Coordinate repairs of faulty measuring equipment
Review repair reports and perform risk assessments for returned product. Determine and document if the repair requires a Device Complaint
Respond to customer concerns through the review, investigation and processing of complaints and repair reports; address product and process issues following internal or external review within the framework of Corrective and Preventive Actions (CAPAs) or Audit Findings (AFs)
Support compliance with applicable standards such as ISO and IEC, and domestic and international medical device regulations internationally
Monitor and identify opportunities for improvement within the quality inspection department
Participate in internal and supplier quality audits. Assist with customer audits and regulatory inspections
Maintain cGMP records, including filing, archiving, and removal per record retention policy
QUALIFICATIONS:
Education and Experience
Required
Minimum of associate degree in a technical discipline or equivalent experience
Experience in a manufacturing or quality environment
Preferred
Bachelor degree
Electronics manufacturing in an FDA regulated environment preferred
Experience using Lean Manufacturing principles
Skills and Abilities
Required
Attention to detail and accuracy
Excellent interpersonal and communication skills
Must be self-directed, self-motivated and able to work in a cross-functional team environment
Ability to exercise independent judgment and discretion on matters of significance while understanding which issues to raise and provide recommendations for resolution to higher levels of management
Optimistic outlook, team-oriented attitude
Proficient using Microsoft Word, Excel and Outlook
Proficiency in writing technical documents and production instructions
Able to interpret and understand mechanical and electrical (Gerber) drawings
Preferred
Familiarity with magnetic resonance or RF technology
Familiarity with FDA and EU medical device regulations, ISO, IEC, IPC standards
Six Sigma certification
Process Validation experience
Agile PLM/Quality module experience
1st Shift
Full-time