Verizon Customer Service Representative

Job Description

We deliver innovative marketing solutions for campaign management through personal engagement, intuitive interactions, and fostering an environment where the customers truly do come first. Our marketing teams are dedicated to treating each consumer with individual attention and focus in order to consistently improve the overall customer experience and service satisfaction. We are seeking a new addition to our team who is focused on delivering quality care to our valued customers.

Summary of the Position: The Entry Level Verizon Customer Service Representative will be based in our corporate Lanham office. The right candidate will be an integral part of our talented team, supporting our continued growth.

Primary Duties of Entry Level Verizon Customer Service Representative:

Execute marketing and sales strategies by communicating with consumers directly on a daily basis

Process all consumer inquiries regarding product availability and service area, product description and application, account status, and order tracking

Facilitate new account sales, price point adjustments, product information and literature, and basic questions

Process all sales orders and establish credits as necessary

Develop and analyze reporting procedures for customers and basic marketing and sales protocol

Perform other duties as assigned

Key Accountabilities:

Excellent communication skills in multiple avenues (written and verbal)

Ability to assume leadership responsibilities with minimal supervision

Demonstrated organizational skills, work planning, and forward-thinking

Ability to adapt, accept, and promote changes while contributing to a team-centric environment

Ability to follow and promote company policies and procedures

The ideal candidate should possess the following qualities:

Bachelor’s degree preferred

Minimum of 1-2 years of customer service with demonstrated leadership responsibilities

Excellent verbal and written communication skills

Willingness to learn

Desire to achieve and drive to excel

Self-motivated with a persistent work ethic

Ability to multitask and stay organized while learning new information about our customers and their industries

Possess the ability to maintain a positive attitude

#LI-Onsite

Full-time