Customer Service/Inside sales

Job Description

We are a commercial printing company with offices in east and south bay. We are looking for someone who has talent and is witty~ can think on their feet/someone who has ambition and wants to learn. Of course having business sales experience is preferred but what is important to us is talent and the willingness to learn, we will invest the time to teach you if you invest the time to learn.

Quality over quantity/ loyalty, dedication, perseverance and a high moral is what we pride ourselves in. We expect the same in you.

We are looking to help our inside sales person. Years of experience are not the requirement but the ability to communicate concepts with clarity and simplicity is. The candidate must have

Requirements

Knowledge of Microsoft Word, Microsoft Outlook, and Excel

Minimum high school graduate or G.E.D equivalent

Excellent customer service skills, exceptional verbal and written communication skills, work under production deadline, reliable and a good team player with a professional, friendly tone

A great researcher: be able to quickly and accurately determine key information about people and companies

Excellent time-management, ability to manage deadlines

Smart and self-reliant, able to read emails, understand and reply accordingly

Ability to work independently and find the best solutions for a problem

Must be able to handle our clients in a professional manner

Detail-oriented, excellent attention to detail and accurate

Self-starter and very organized

Internet savvy and deep knowledge of social media

Good interpersonal and listening skills

Ability to work without direct supervision, flexibility and creativity

A great note taker, fast, comprehensive, accurate notes

Have a good attitude and outgoing personality

Bilingual in Spanish a huge plus

Duties include;

Providing assistance to our sales person by attending in house daily meetings

Answering incoming emails and phone calls, and ability to write succinct, crisp emails and a great phone manner Answering questions about in house orders and providing assistance with orders.

Updating CRM records and following up with customers in a timely manner

Keep comprehensive, accurate and up-to-date notes and tasks

Full-time