Operations Processor Clerk II

Job Description

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have an Operations Processor Clerk II (Claims Payment) opportunity with a well-established and highly respected national provider of automotive service contracts. If you're looking for a company that values its people and fosters a culture of growth, fun, and longevity—this is it. Join a company committed to excellence, employee growth, and work-life balance!

The Operations Processor Clerk II is responsible for the specific duties listed below.

Your specific duties will include:

Provide excellent customer service by interacting with internal and external customers in a professional, courteous, and ethical manner.

Process and generate check payments accurately and efficiently.

Complete credit card payments and assist with related customer phone calls.

Handle incoming calls and queue calls as necessary to support the department.

Process stop payments and issue rechecks as needed.

Comply with established policies, procedures, and operational guidelines.

Meet individual and team key performance indicators (KPIs) related to productivity and phone metrics.

Specific qualifications for the position include:

1 to 2 years of related customer service experience.

Experience in handling transactional phone calls is desired.

Previous exposure to dealership operations or the vehicle service contract industry is a plus.

High school diploma or equivalent required.

Strong customer service orientation with the ability to build trusting relationships.

Effective time management and organizational skills to meet workload demands and KPIs.

Proficient computer skills, including Microsoft Office Suite.

Pay Rate Range: $18.00 - $22.00 per hour

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental, and vision as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit To receive state and federal compliance posters, e-mail or call .Company Description

Workway BancForce is a premier national staffing firm that places qualified job-seeking candidates across the nation in direct hire, temp-to-hire, and temporary positions across a variety of specialized fields. We pride ourselves in offering a candidate-centric model to assist job seekers in finding their next career opportunity.

Full-time