Support Engineer

Job Description

Are you looking for a career within the Managed IT Services Industry? Schilling IT is seeking to add a Support Engineer to join our company to support our small to mid-sized partner's Computer Infrastructure and Networking Infrastructure across Northwest Indiana and Illinois! We support our partners remote or at their location(s).

We required all our staff to have top-notch communication/people skills as we want to provide a fantastic partner experience. If you're an energetic, driven, hardworking individual with a strong work ethic meeting the credentials below that's looking for something different in a company that cares more than just about the bottom line, we invite you to apply. We are a company with a solid reputation that works hard but also plays hard. We hire only the best and truly care about our people as you're not just a number. We value a good work/life balance and offer a competitive benefit package.

Our "staff come first" attitude is what allows us to provide best in class support for our partners, we know without the right, happy, healthy staff we cannot serve our partners with our "under promise, overdeliver" philosophy.

What we are looking for:

Passionate and self-motivated: You understand assigned goals and objectives, and take pride in seeing them completed quickly and efficiently. You're driven to succeed, whether working independently or around others.

Exceptional communicators: You are able to communicate diplomatically and consistently with internal teams and partners.

Tech-savvy, tech-smart: You track tech trends and products, and understand how to leverage technology. You are able to execute and prioritize tasks in a high-pressure environment.

Team-players: Comfortable providing constructive input and ideas to grow the organization, and you welcome feedback. "That's not my job." -- Isn't in your vocabulary.

Hungry for growth: Keeping up with current technologies excites you, you thirst for more -- learning, achievement, and expertise. You enjoy exploring new products and services, and crave expanding your knowledge base for the benefit of your team, and for yourself.

Key Qualifications:

Minimum 1 year of experience working on an IT team

Microsoft Windows OS / PC & Laptop installation, management, and troubleshooting

Basic Active Directory troubleshooting

Basic VMware/Hyper-V understanding

Networking Understanding (LAN/WAN, DNS, DHCP, Firewall, Wireless, Switching)

Microsoft 365 support and management

Google Workspace support and management

Backup solution installation, support, and troubleshooting

Basic network security, supporting endpoint protection

Excellent communication skills

Preferred Skills:

Previous experience working for a Managed Service Provider (MSP) or IT Company

Experience with ConnectWise Manage or other professional services automation software (PSA)

Experience with RMM platforms such as N-Able, Automate, NinjaOne, Etc.

Experience with Network and Firewall security products from Sophos, Fortinet, to Meraki

Experience with VoIP phone systems such as Team's Voice or RingCentral

Experience with installing and supporting MacOS systems

Professional, Industry, and/or Vendor Certifications are a plus

Responsibilities include but not limited to the following:

Responding to partner support tickets promptly, providing concierge-level technical support

Documenting technical resolutions through support tickets lifecycles within ticketing system

Handle several scheduled tasks for partners with the intent to see to it that their systems are functioning uninterruptedly. They coordinate and continually interact with support personnel and vendors that resolve issues related to software, hardware, and network.

New workstation onboarding and implementations (Windows and MacOS)

New switches, access points and firewall configurations

Troubleshooting copiers, printers and scanners

Troubleshooting VoIP related issues

Troubleshooting hardware related issues

Troubleshooting line of business applications and software issues

Provide remote and on-site solutions to partner problems, issues and needs, including but not limited to server/workstation/network support and maintenance

Actively collaborating in the development and maintenance of IT Support processes and procedures

Identifying infrastructure system needs or process improvements for our partners

Create and maintain thorough and accurate documentation of partner environments and technical best practices

Required Communication Skills:

Proficient in English, with strong written and verbal communication skills.

Capable of drafting business correspondence and documenting procedures.

Skilled at presenting information clearly and addressing questions from groups of managers, clients, and the public.

Physical Prerequisites for the Position:

Ability to regularly lift up to 50 pounds.

Occasional lifting of up to 75 pounds may be required.

Ability to perform occasional tasks involving bending, kneeling, squatting, and twisting.

Ability to reach above shoulder height, waist level, and from the floor as needed.

Capable of working in a fast-paced environment with shifting priorities.

Comfortable working independently with minimal supervision.

Ability to drive and sit for long periods as part of the role.

Ability to work in an office setting, sitting at a desk for extended periods.

Salary and Benefits:

Full-time / Hybrid

Salary Range: $55,000-$65,000

401(k) plan with a 4% company match on your 5% contribution

Comprehensive Medical, Dental, and Vision plans for both employees and their families.

Flexible Health Savings Account (HSA) options alongside PPO plans.

Life Insurance coverage, fully funded by the company.

Open Paid Time Off (PTO) and 8 Paid Holidays

Employee Referral Bonus Program—earn cash for successful referrals

Defined career progression and growth opportunities

Additional Info:

You must be eligible to work in the US, independent of company sponsorship.

You must have a reliable form of transportation, a valid driver’s license, and proof of insurance that meets the minimum requirements of the State of Indiana

Salary: Commensurate with experience and education. Please provide your salary expectations.

Join our team and make a tangible impact on businesses by leveraging your IT expertise to drive innovation and growth. Submit your application today to explore how your skills and ambitions align with our mission to deliver superior IT solutions.Company Description

Schilling IT, located in Valparaiso, Indiana, is a dynamic Managed IT Services provider committed to empowering small and mid-sized businesses across Northwest Indiana and Illinois. With a core value of continuous improvement, we consistently iterate and evolve to stay ahead of the latest advancements in technology. Our mission is to make IT simple, removing the burden from our partners so they can focus on what matters most, their business. Known for our under promise, overdeliver approach, we combine cutting-edge solutions with a people-first mindset, creating a supportive and innovative workplace where our team thrives as we deliver exceptional results for the businesses we serve.

Full-time