Project Coordinator, Online

Job Description

Do you want to work for a company where your co-workers are co-owners? We are 100% employee owned! Smartpress is a fast-growing online printing service, disrupting the traditional printing industry one innovation at a time. Our customers love us (seriously, google Smartpress reviews) and we love them right back, providing an easy online experience, high-quality printed products and world-class customer service. Not to mention our commitment to eco-friendly practices and sustainable materials (“smart” is in our name, after all).

We are looking for an enthusiastic Project Coordinator to join our Smartpress team. You’ll be part of a talented group that collaborates to deliver world class products to our customers. This role ensures print jobs are set up correctly and that customer orders are accurate. They are responsible for communicating all relevant information between customers and our production team for the timely delivery of printed items while working closely with Sales, Project Managers, Prepress, and other teams.

Shifts available: Monday through Friday 8:00 am – 5:00 pm (hybrid work environment between office and remote working locations)

A variety of these traits will help land you this job. If you have:

customer service experience

a focus on quality

strong problem solving skills

experience assisting customers via phone, chat and/or email

ability to multi-task in a fast-paced transactional environment

strong written and verbal communication skills

knowledge of the printing industry

a “customer centric” approach

On top of that you must:

Experience in a customer facing role (in person or via telephone, email) or completion of a 2-year or 4-year educational program post high school

Above average skills using computer-based software programs

Nice to have: prior experience in large and/or small format print production

Nice to have: knowledge of editing and management software, including InDesign, Illustrator, Photoshop, Acrobat, Enfocus Pitstop.

In this position, you will:

successfully oversee a large number of customer jobs to ensure orders are completed in a timely manner and tight deadlines are met.

assist customers with questions about paper stocks, project timing, and production processes.

be a key contact between customers and internal production teams.

provide customer support in quality control and advise customers on reorders, shipping options and other variables.

work efficiently in a highly transactional environment, overseeing hundreds of customer jobs at the same time.

maintain customer relationships (primarily email-based inquiries, some phone conversations) in a timely manner; identify and assess customer needs to resolve issues and achieve customer satisfaction.

proactively communicate any changes with customers and identify potential concerns.

strong multitasking abilities capable of handling tight deadlines and high volume of work.

perform other duties as assigned by management.

To get hired at The Bernard Group, you MUST be:

able to effectively communicate, both verbally and in writing. Strong interpersonal skills including, demonstrated listening skills and the ability to present ideas and thoughts concisely and effectively both internally and outside the organization

willing to admit when you make a mistake (it happens to the best of us)

fiercely loyalty to both our customers and teams

trustworthy, reliable, and easy to get along with

enthusiastic and eager to take on new challenges

adaptable and willing to wear whatever hat gets the job done

TBG Overview:

We're a 900-person visual merchandising company

We are 100% employee-owned

We offer a generous paid time off benefit that increases with tenure

We offer a hybrid work environment between office and remote working locations

Compensation Range: $43,680 - $47,840 annually

*Range reflects our good-faith assessment of our hiring range for this role based on market conditions, experience level, and internal equity considerations.

Benefits Overview:

The Bernard Group offers a competitive variety of benefits designed just for you:

Healthcare, dental, life insurance, disability

Paid parental leave

Retirement Savings programs:

Employee Stock Ownership Plan-100% Employee-Owned

401k with a company match

Career Development Opportunities

Flexible Work Hours

Tuition Reimbursement

Employee Referral Program

Safe & Clean Manufacturing Environment

What, still want more? We have it.

A culture of freedom, trust and a passion for excellence!

Collaboration and teamwork

Talented, empowered and engaged co-workers by your side

We have fun!

The Art of Teams at TBG:

We came to understand how small teams of top talent with the right chemistry will consistently outperform a centralized production process. We put a great amount of energy into building individual teams in order to handle the speed and details of retail. It’s the difference between average and being a world class service provider.

Full-time

Hybrid remote