Automotive Service Advisor

Greeting customers and understanding their vehicle's needs:

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Service advisors listen to customer concerns and ask questions to gather information about their vehicle's problems.

Recommending and explaining repair/maintenance options:

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Based on the customer's needs and budget, service advisors suggest necessary repairs or maintenance and explain the options in detail.

Providing cost estimates and obtaining customer approval:

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Service advisors estimate the cost of repairs, present them to the customer, and obtain approval before proceeding with work.

Managing service appointments and coordinating with technicians:

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Service advisors schedule appointments, ensure technicians are aware of upcoming work, and keep customers updated on the progress of repairs.

Addressing customer concerns and ensuring satisfaction:

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Service advisors handle customer complaints, address their questions, and ensure they are satisfied with the service provided.

Maintaining accurate records:

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Service advisors keep detailed records of customer interactions and vehicle service history.

Following up with customers after service:

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Service advisors ensure customers are satisfied with the completed work and address any remaining issues.

Upselling additional services and products:

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Service advisors may suggest additional maintenance or products to enhance customer satisfaction and generate revenue.