Hotel Port Operations Manager

The Hotel Port Operations Mgr will oversee the Disney Cruise Line Logistics team to support all transportation, consolidation, and logistics servicing operational ships and islands for food and beverage operations. This position will partner with the Walt Disney World Procurement Services, Walt Disney World Distribution Services, and all Disney Cruise Line operating areas, the position will be part of the logistics planning team with primary function for coordination and movement of information and product from origin to destination. The position has expected travel onboard the ships fleet wide, updating LOG’s auditing onboard operations, corroborating USPH and Coast Guard compliance and ensuring consistency, standardization and stability.

Responsibilities:

Operational excellence of existing Disney Cruise Line fleet and provisions

Provision scheduling, setup, and communication to internal and external clients

Quarterly performance reviews for all dedicated provision providers

Discovery and research of potential new port itineraries

Partner with Supply Chain Logistics, Trade Compliance, as well as external partners to ensure the seamless coordination

Partner with DCL Sourcing Specialists to ensure PO data accuracy while collaborating with Expeditors to track standard shipping and facilitate expedited requests

Identify opportunities and offer recommendations for process improvements

Participate in cross-training initiatives for on-board hotel stores operations

Ensuring that the shipboard team is knowledgeable and complying with SMS policies and procedures i.e. Virus Response Matrix, IMS, Coast Guard, USPH, and safety and security measures

Continual review of and updates of LOG, SMS and other policies and procedures to maintain consistency, accuracy, and effectiveness of training

Conduct training and presentations, scheduled and unscheduled audits to ensure maximum compliance and fleet operational standards

Support Shipboard team in preparation and execution of new itineraries, Guest and Crew events

Schedule staff meetings with the Managers of Hotel Stores Managers

Monitor all LOG updates to maintain accuracy and effectiveness of training

New implementation of systems for inventory management within the fleet

SMS responsibility for upholding the general safety management responsibilities specified in the Safety Management System within areas under their control

Basic Qualifications:

5+ years of experience in the cruise line industry or BOH food and beverage operations

Comfortable working in a fast-paced environment and adapting to change

Proficient computer skills – Excel, PowerPoint, Word, and various databases

Excellent verbal and written communication skills

Exceptional attention to detail and good organizational skills

Required Education:

Bachelor’s Degree in Supply Chain Management, Business Administration, or equivalent work experience

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